Overview
Senior Supporter Care Manager Jobs in London, England, UK at Venn Group
An
exciting
opportunity has arisen for a Senior Supporter Care Manager to join a leading health charity organisation. This is a full-time, interim role within the Fundraising directorate, responsible for leading the strategic direction and operational management of the Supporter Services team. Key responsibilities of the role :
Lead and manage the Supporter Services team, with 3 direct reports, ensuring high performance and alignment with organisational goals Oversee supporter enquiries, donation processing, and
financial compliance
Develop training programmes to enhance team capabilities Maintain compliance with GDPR, Gift Aid, and other regulatory standards Identify opportunities to improve supporter care and operational efficiency Collaborate with internal teams to integrate supporter engagement strategies Ensure effective thanking communications and complaint resolution Manage high-volume periods and oversee fulfilment house operations Track performance against KPIs and manage financial reconciliation Foster a
collaborative
and
inclusive
team environment
Ideal candidate profile :
Experience in supporter services and income operations within a non-profit environment Strong
leadership
, mentoring, and decision-making abilities Knowledge of CRM systems, financial reconciliation, and charity compliance Proven ability to improve operational processes and engagement strategies Excellent
communication
, stakeholder management, and
analytical skills
Adaptability
to changing priorities in a
dynamic environment
Commitment to the organisation’s values and a passion for supporter engagement Location :
Hybrid working (3 days on-site) Hourly Rate : £28 – £30 per hour Working hours :
Full-time, 35 hours per week Contract : 3-6 months This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out! We are an equal opportunities organisation, welcoming applications from all backgrounds, including those with lived experience in our areas of focus
Title: Senior Supporter Care Manager
Company: Venn Group
Location: London, England, UK
Category: Management, Non-Profit & Social Impact
