Overview
Ombudsman Specialist Jobs in Washington, DC at Black Women’s Mental Health Institute
Title: Ombudsman Specialist
Company: Black Women’s Mental Health Institute
Location: Washington, DC
The Ombudsman Specialist manages sensitive escalated communications on behalf of Senior Leadership, resolving complex member complaints and external cases.
They ensure responses align with organizational policies and brand, serving as the primary contact for BBB and Attorney General complaints, and managing escalations from Contact Centers and leadership.
The role involves researching issues, articulating outcomes, and maintaining clear documentation to foster member confidence.
Key responsibilities include analyzing data for trends, preparing operational reports, and collaborating across departments to ensure consistent, professional responses.
Qualifications include a bachelor’s degree in Business, Communications, or related fields, with at least 6 years of relevant experience, exceptional communication skills, and proficiency in MS Office tools.
The position demands strong problem-solving, attention to detail, independence, and the ability to handle multiple high-profile requests in a fast-paced environment.
