Overview
Volunteer Opportunity -Community Information Line Volunteer Jobs in Remote at Missing Pieces Support Group Inc.
ABOUT US
Missing Pieces Support Group is a nonprofit organization organized by a group of women who have experienced pregnancy losses ranging from first-term miscarriages to stillborns. We are dedicated to uplifting underserved communities through advocacy, education, and resource connection. We understand the emotional and physical toll that pregnancy loss carries and are committed to supporting families through awareness, community, and accessible resources.
Our mission includes:
- Providing informational and educational resources
- Building a mindful, supportive community
- Offering a platform for families to share their stories
ROLE OVERVIEW / PRIMARY PURPOSE
The Community Information Line Volunteer serves as the first point of contact for individuals seeking general information about MPSG’s mission, programs, events, and services. This role focuses on providing accurate information, routing inquiries appropriately, and ensuring callers feel welcomed and supported when engaging with our organization.
This is an administrative, service-focused role that requires professionalism, strong communication skills, and reliability.
KEY RESPONSIBILITIES / DUTIES
- Answer inbound calls related to general organizational inquiries
- Provide clear and accurate information regarding:
- MPSG programs and services
- Events and support offerings
- Volunteer opportunities
- Resource navigation and next steps
- Document call details and maintain accurate call logs
- Route callers to appropriate team members or departments when necessary
- Identify and escalate sensitive or urgent concerns following established protocols
- Maintain confidentiality and professionalism at all times
- Participate in onboarding, training, and occasional team check-ins
QUALIFICATIONS
- Strong verbal communication and interpersonal skills
- Organized, detail-oriented, and dependable
- Comfortable speaking on the phone and interacting with diverse populations
- Ability to follow scripts, call guides, and intake procedures
- Basic administrative or customer service experience preferred
- Alignment with MPSG’s mission and values
TRAINING PROVIDED
- Organizational overview and mission alignment
- Call handling procedures and scripts
- Confidentiality and documentation standards
- Escalation and referral protocols
TIME COMMITMENT
- Flexible volunteer shifts based on coverage needs
- Minimum commitment determined during onboarding
- Fully remote
- Occasional virtual check-ins with the update team
BENEFITS OF VOLUNTEERING
- Gain hands-on nonprofit website and operations experience
- Build practical skills in content management and SEO
- Expand your professional network
- Receive a letter of recommendation
- Be part of a compassionate, mission-driven team making a real impact
Job Type: Part-time
Pay: $1.00 – $20.00 per year
Benefits:
- Flexible schedule
Application Question(s):
- Thank you for expressing interest in this role. I’d like to confirm that you understand this is a volunteer (unpaid) position. This is a volunteer position, are you able and willing to volunteer?
- What motivated you to apply for this role?
- Have you recently had a background check within the past year?
- How many years of experience do you have in customer service, call handling, administrative assistance, or a similar phone-based role?
- As the first point of contact, you may answer calls from individuals navigating sensitive or emotional situations. Are you comfortable remaining compassionate, professional, and following established call guides and escalation protocols?
- If any, Could you share what connection or experience you have with the pregnancy loss community?
Experience:
- research skills: 1 year (Preferred)
- Nonprofit management: 1 year (Preferred)
- Grant proposal writing: 1 year (Required)
- obtaining grant funding: 1 year (Preferred)
- conducting grant research for an organization: 1 year (Preferred)
Work Location: Remote
Title: Volunteer Opportunity -Community Information Line Volunteer
Company: Missing Pieces Support Group Inc.
Location: Remote
Category:
