Overview
Supporter Care Executive Jobs in Glasgow, UK at Glasgow Childrens Hospital Charity former Yorkhill Childrens charity
Job Purpose
To provide the highest standard of administrative support to the many thousands of people who support our fundraising efforts and share our belief that our young patients and their families receive the best possible care and experience when receiving treatment and care at the Royal Hospital for Children in Glasgow and the associated community services throughout the West of Scotland, and all of the charities within the Glasgow Children’s Hospital Charity group structure.
The role of the Supporter Care Executive includes donation processing, data entry, donor care fulfilment and administration, answering enquiries to Glasgow Children’s Hospital Charity by email, telephone and in person. Key to the role is to identify and develop opportunities for our supporters and to realise the long-term value of potential supporters, new supporters and activity participants by ensuring they are sign-posted and informed of the many ways in which they can support our Charity
Key Responsibilities
Administration
- To answer donor enquiries by email, telephone and in person, in a professional and courteous manner, providing any information required with enthusiasm and kindness and passing to the relevant member of staff when necessary
- Creation of fundraising actions and signposting to other departments, within turnaround times set out by the Senior Management Team
- Accepting donations to all charities within the GCHC Group Structure by mail, telephone and in person including representing Glasgow Children’s Hospital Charity at internal cheque presentations
- Data entry of all donations to all charities within the GCHC Group Structure in line with the auditable processes implemented by the Senior Management Team
- Data importing for all associated agencies and portals relating to charity income across all GCHC Group entities
- Thanking or signposting to other departments to thank, our donors within the target turnaround times set out by the Senior Management Team
- To efficiently bank donations including cash, cheques, bulk coin, and credit/debit card donations within the target turnaround times, ensuring it is carried out with adherence to the financial systems as set out by the Senior Management Team
- Taking care of our donors’ details, ensuring records are updated, when necessary, on the Raiser’s Edge database, and in full compliance with data protection regulations
- To keep abreast of evolving methods of donating to charity, for example online giving platforms, contactless donating points and to help implement processes to ensure that the charity remains current in these methods
- To assist with other administration tasks across the organisation as deemed necessary by the Head of Operations
- To prioritise our supporters across all entities, and ensure they receive the highest level of supporter care possible
- To provide support and maximise the use of office-based volunteers
- To support with the implementation of supporter journeys and engagement events
- To support the overall efforts of the Charity to raise money by cultivating new donors, increasing the amount raised by existing donors, or reactivating lapsed donors
- To maximise fundraising income by identifying key participants, building relationships and encouraging future fundraising
- To ensure any indirect contact made with the charity via online portals is identified and engaged within 3-5 working days
- To discover and share the stories of supporters with the Marketing and Fundraising Team
- To work with other departments in our efforts to raise money, particularly to be flexible during high volume campaigns and seasonally busy times
- To provide fundraising support and advice across all platforms (individuals, communities and corporates)
- To maintain storage and logging in/out for key fundraising materials and equipment;
To assist in the provision of and maintain the stock level of office supplies
Additional Responsibilities
- To be committed and adhere to Glasgow Children’s Hospital Charity’s vision, mission and values.
- To actively consider professional development and determine training needs.
- To maintain and develop good working relationships with volunteers working with Glasgow Children’s…
Title: Supporter Care Executive
Company: Glasgow Childrens Hospital Charity former Yorkhill Childrens charity
Location: Glasgow, UK
Category:
