Overview
Student Services Assistant Jobs in Vancouver, British Columbia, Canada at Arts Umbrella
Employment Type:Part time position (Hours include evenings and weekends)
Location:(Granville Island)
Wage:$21.00 per hour
About Arts Umbrella
Arts Umbrella is where young artists ages 2–22 cultivate their creativity in Art, Design, Dance, Theatre, Music, and Film. As a non-profit organization for artseducation, we believe that art is powerful. Powerful enough to change a child’s life in incredible ways. When young people connect with the arts, they gain self-confidence, develop self-discipline, and discovercreative expression—qualities they carry with them for life.
Arts Umbrella has two locations in Vancouver and Surrey, as well as donor-funded programs at schools, community centres, neighbourhood houses, and healthcare facilities across Metro Vancouver. We serve nearly 20,000 young people every year, with 77% participating in donor-funded programs.
In April 2021, Arts Umbrella moved into a new home on Granville Island. This transformational opportunity allows us to further our vision for a better world where all young lives are inspired to pursue a lifelong journey towards self-expression,compassion, and humanity. It is our mission to be a leader in artseducationfor young people; to build community and deliver profound life experiences through our commitment toinnovation, excellence, and inclusivity.
Arts Umbrella is an organization full of heart, where self-expression and creativity are valued and nurtured.
The Opportunity
Reporting to the Manager of Student Services, the Student Services Assistant is the first point of contact for our parents and students for registration and general inquiries. They are also the go-to for questions from internal and external stakeholders and develops an in-depth understanding of the inner workings of Arts Umbrella as an organization. They’re also essential in multiple areas of Arts Umbrella which include operations,communicationand risk management.
They provide a public face for the organization to visitors of the Granville Island or South Surrey facility.
In this role you will
Demonstrate exceptional customer service to all families, team members and external candidates through timelycommunication, registration assistance and support of thediverseneeds of all students.
Keep up to do date on current knowledge of Arts Umbrella’s programs including class schedules, course content, instructors, and seasonal events
Perform data entry records in the online registration portal including customer records maintenance and other registration support duties
Collaborate with multiple departments to support their needs while ensuring the facility operates smoothly and efficiently
Open and close the facility
Work with the Registration Specialist and Manager to support student needs including bursary administration
Administer first aid in accordance with established procedures and first aid training (training provided by Arts Umbrella)
Report any unsafe conditions, practices or injuries as soon as possible and take appropriate actions
Here is what you bring
Post-secondary diploma, degree, or equivalent experience
1-2 years’ experience in customer service or another client-facing role
Experience working with children, youth, or in aneducationenvironment
Fluency in a language spoken by populations we serve such as Mandarin, Cantonese, French or Spanish considered an asset
Experience thoughtfully interacting and engaging with adiversepopulation through written and …
Title: Student Services Assistant
Company: Arts Umbrella
Location: Vancouver, British Columbia, Canada
Category: Education / Teaching, Non-Profit & Social Impact
