Overview

Hospital Transportation Coordinator Jobs in Fort Harrison, MT at Montana Disabled American Veterans (DAV)

Hospital Transportation Coordinator

DAV Department of Montana

THIS POSITION IS FOR A NONPROFIT ORGANIZATION (DAV) AND IS NOT A GOVERNMENT POSITION. WE DO NOT HAVE GOVERNMENT BENEFITS AND THE POSITION IS NOT AN ADVANCEMENT OPPORTUNITY INTO THE VA.

Job description:

Coordinators manage transportation for veterans to and from their medical appointments.

Knowledge:

  • Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and Security – Knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations for the protection of people, data and property.
  • Transportation – Knowledge of principles and methods for moving people by road, including the relative costs and benefits.
  • Administration and Management – Knowledge of business and management principles involved in resource allocation, production methods, and coordination of people and resources.

Skills:

  • Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking – Talking to others to convey information effectively.
  • Service Orientation – Actively looking for ways to help people.
  • Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Abilities:

  • Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Near Vision – The ability to see details at close range.
  • Written Comprehension – The ability to read and understand information and ideas presented in writing.
  • Speech Clarity – The ability to speak clearly so others can understand you.

Physical Requirements:

  • Be able to sit for long periods
  • Be able to bend, stoop, climb and stand
  • Be able to pick up and carry 20lbs
  • Have good hearing and sight

Tasks and Activities

Occupation specific tasks and the most important generalized work activities are listed for Service Coordinators.

Occupation Specific Tasks:

  • Announce arrival and departure information, using public-address systems.
  • Answer inquiries regarding such information as schedules, accommodations, procedures, and policies.
  • Assemble and issue required documentation such as itineraries.
  • Direct volunteers and patients to designated locations for loading.
  • Confer with patients to determine their service requirements and travel preferences.
  • Contact volunteers or patients to advise them of travel conveyance changes or to confirm reservations.
  • Determine whether space is available on travel dates requested by veterans and assign requested spaces when available.
  • Inform volunteers and patients of essential travel information such as travel times, transportation connections, and policies.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Open and close office and keep clean during operation.
  • Plan routes, itineraries, and accommodations using computers and phone.

Generalized Work Activities:

  • Interacting With Computers – Using computers and computer systems
  • (including hardware and software) to enter data and process information.
  • Working Directly with the Public – Providing customer service and conduct yourself in a professional manner.
  • Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Documenting/Recording Information – Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Establishing and Maintaining Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time.

Detailed Work Activities:

  • maintain an office at assigned VA facility and ensuring it is adequately staffed full-time
  • Coordinators are not allowed to transport veterans or equipment while an employee of the DAV.
  • conduct themselves appropriately and within employment policy manual
  • answer questions from agencies or public
  • communicate with volunteers and patients to disseminate information
  • develop travel itinerary
  • ensure correct grammar, punctuation, or spelling
  • fill out business or government forms
  • inform volunteers and patients of travel restrictions
  • obtain information from individuals
  • provide quality customer service
  • provide travel suggestions
  • read maps
  • request reports or records
  • skill in computer programs: Microsoft Word, Excel, Outlook and Internet Explorer a must. Other programs as necessary to carry duties of a HSC
  • use telephone communication techniques
  • write professional business correspondence
  • Provide program status orally and in type written format to the DAV at is convention and conferences
  • schedule fleet for regular or special maintenance needs
  • recruit volunteers, drivers and coordinators
  • gather information to provide accurate reports
  • name and contact information for volunteers
  • volunteer hours and mileage
  • number of patients transported along with date and place
  • mileage and maintenance of vans
  • keep accurate van schedules for each area assigned
  • report all accidents to Chief of Voluntary Services, Transportation Chairperson, Department Commander and Adjutant
  • timely and accurate time sheets to the Department Adjutant and Bookkeeper
  • Other tasks as assigned by the Department Commander or Adjutant

Job Type: Part-time

Pay: $17.00 per hour

Benefits:

  • Paid time off

Experience:

  • Microsoft Excel: 1 year (Required)

Ability to Commute:

  • Fort Harrison, MT 59636 (Required)

Ability to Relocate:

  • Fort Harrison, MT 59636: Relocate before starting work (Required)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

Title: Hospital Transportation Coordinator

Company: Montana Disabled American Veterans (DAV)

Location: Fort Harrison, MT

Category:

 

Apply

Upload your CV/resume or any other relevant file. Max. file size: 800 MB.