Overview
Desktop Support Manager Jobs in Lafayette Hill, PA at MissionStaff
Title: Desktop Support Manager
Company: MissionStaff
Location: Lafayette Hill, PA
We connect top talent in Business Services, Tech, Marketing & Creative with companies of all sizes—offering flexible, high-touch staffing solutions. We are currently filling the following direct-hire job for our client.
Job Title: Desktop Support Manager
Overview:
This is your chance to steer a dynamic team responsible for delivering exceptional desktop support across a major organization. Join a committed team that values innovation, professionalism, and continuous improvement. In this hands-on managerial role, you will oversee the company's desktop support services, lead technical teams, and drive initiatives to enhance user satisfaction and operational efficiency.
Required Skills:
- Proven leadership experience managing desktop support or IT service teams
- Strong knowledge of help desk operations, ticketing systems, and asset management software
- Excellent communication skills, capable of interacting effectively with internal stakeholders at all levels
- Ability to analyze trends, generate reports, and implement process improvements
- Experience with troubleshooting hardware, software, and network issues
- Skilled in developing and enforcing SLAs and customer service standards
- Demonstrated ability to lead, mentor, and motivate technical staff
- Knowledge of current industry practices related to IT support and management
Nice to Have Skills:
- Certifications such as HDI Support Center Manager, ITIL, CompTIA, or Microsoft MCSE
- Experience with technological upgrades, migrations, or large-scale IT projects
- Familiarity with remote support tools and proactive monitoring solutions
- Experience working in a nonprofit or healthcare environment
Preferred Education and Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 5+ years of experience in desktop support, IT service management, or a similar role
- Past leadership experience supervising technical teams in a fast-paced setting
MissionStaff is an equal opportunity employer. Please note that we do not accept unsolicited resumes from third-party recruiters or agencies. Additionally, candidates must be U.S. citizens or Permanent Residents to be considered for this position.
