Overview
Customer Success Manager Jobs in Ho Chi Minh City, Vietnam at AHN
Title: Customer Success Manager
Company: AHN
Location: Ho Chi Minh City, Vietnam
Company Description AHN Media Group is a premier Asian-owned media and business ecosystem that delivers over 50 million monthly impressions across integrated verticals. Through brands such as Asian Hustle Network and Jackfroot, AHN serves one of the world’s largest global communities within the Asian diaspora. The company operates a performance-driven B2B sales agency, media and content platforms, events and community programs, a nonprofit foundation, and a venture arm focused on AAPI-founded companies. AHN helps global brands reach and convert Asian millennials, Gen Z, and conscious consumers by bridging cultural gaps, accelerating market entry, and building revenue engines. The company has been featured in major media outlets including ABC7 News, Business Insider, LA Times, NextShark, CGTN Television, South China Morning Post, and SBTN Official.
Role Description This is a full-time, on-site Customer Success Manager role based in Ho Chi Minh City, Vietnam. The Customer Success Manager will oversee client relationships, ensure customer satisfaction, and drive customer retention across AHN’s media, sales, and community offerings. Responsibilities include onboarding new clients, understanding their goals, coordinating with internal teams to deliver solutions, and proactively identifying opportunities to improve performance and engagement. The role involves tracking key customer metrics, analyzing feedback, preparing reports, and presenting insights to stakeholders. The Customer Success Manager will also manage issue resolution, lead regular check-ins, and help shape best practices for customer success within AHN’s ecosystem.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on delivering consistent, high-quality experiences.
- Experience in Customer Retention and Relationship Building to nurture long-term partnerships and reduce churn.
- Solid Analytical Skills to interpret data, track performance metrics, and generate actionable insights for clients and internal teams.
- Excellent communication, presentation, and interpersonal skills for collaborating with cross-functional stakeholders.
- Prior experience in customer success, account management, or client services, ideally within media, marketing, or B2B environments.
- Ability to work on-site in Ho Chi Minh City, Vietnam, and manage multiple projects in a fast-paced, growth-oriented setting.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.
- Familiarity with CRM tools, customer success platforms, and basic project management practices is beneficial.
