Overview
Western MA Account Manager Jobs in Worcester, MA at Better Business Bureau, Central New England
Title: Western MA Account Manager
Company: Better Business Bureau, Central New England
Location: Worcester, MA
Mission
BBB’s mission is to be the leader in advancing marketplace trust. We do this by setting standards for marketplace trust. BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics, intent, and working toward a diverse, inclusive, and equitable marketplace. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.
Position Summary
The Western MA Account Manager is responsible for managing and nurturing relationships with Accredited and Non-Accredited Businesses to ensure long-term engagement and support for the organization’s mission. This role serves as the primary point of contact for assigned accounts, ensuring exceptional service, timely communication, and alignment with organizational goals. There also needs to be a strong understanding of BBB programs and value proposition of accreditation.
Every member of our team supports sales and strategic goals for the BBB of Central New England by being well-informed, detail-oriented and resourceful in our daily tasks. Every member of our team strives to exemplify our values and behaviors as a brand ambassador for the BBB of Central New England. Every member of our team is responsible for utilizing skills, tools and data available to provide exceptional customer service to the public and all BBB stakeholders
Key Responsibilities
- Increase the number of new accredited businesses in the assigned territory by a minimum of 10 per month.
- Develop and maintain strong relationships to drive engagement and retention through in person meetings, presentations, call campaigns and other engagement activities.
- Maintain high member satisfaction and a minimum 85% retention rate of assigned accounts.
- Coordinate deliverables for partnership agreements, including reporting and recognition.
- Collaborate with internal teams to ensure successful execution of programs tied to partnerships.
- Track account performance and prepare regular updates for leadership.
- Identify opportunities for account growth and cross-collaboration.
- Support fundraising campaigns and events with consistent partner relationships.
- Participation in networking events, business expos, chamber functions, and community engagement opportunities as needed to support relationship development, lead generation, and BBB visibility
- Other revenue generating activities as assigned
Qualifications
- Bachelor’s degree in business, Communications or related field.
- 3–5 years of experience in account management, client services, or relationship management (nonprofit experience preferred).
- Proven experience in account management, sales, or customer success roles.
- Strong communication and interpersonal skills with a consultative approach.
- Ability to manage multiple accounts and meet revenue targets.
- Self-motivated with excellent organizational skills
- Proficiency in BBB Systems and Microsoft Office Suite.
- Knowledge of Western Massachusetts communities, business networks, and regional economic landscape preferred.
- Bilingual or multilingual proficiency is strongly preferred.
- Ability and willingness to travel regularly throughout Western Massachusetts.
- Ability to work occasional overtime, including evening or weekend hours, as needed to support business needs, events, or deadlines.
- Must have reliable transportation.
Skills
- Relationship-building and consultative sales skills
- Strong verbal and written communication skills
- Customer retention and account growth strategies
- Public speaking and presentation skills
- Territory development and community outreach
- Cultural competency and ability to engage diverse business communities
- Bilingual or multilingual communication skills preferred
- Problem-solving and conflict resolution skills
- CRM/database management and reporting proficiency
- Time management and independent work skills
Compensation & Benefits
- Hourly Rate: $22-$28 *based on experience
- Commission: Performance-based commission structure
- Bonus: Annual performance bonus eligibility
- Benefits: Health insurance, retirement plan, paid time off, and professional development opportunities
