Overview
Volunteer Manager Jobs in Des Moines, Iowa, USA at Girlscoutsiowa
Reports to:
Director of Volunteer Experience
Mission
:
Girl Scouting builds girls of courage, confidence, and character who make the world a better place.
Purpose
:
The Volunteer Experience Manager will showcase a daily priority on servantleadershipanddiversity, equity andinclusion. In this role, you’ll be at the heart of building strong, supportive relationships with Girl Scout volunteers in your region. You’ll collaborate closely with troop leaders and others in volunteerleadership, providing proactivecommunication, guidance, andproblem-solvingto help them thrive.
As a key member of the Volunteer Experience team, your work is essential to the success of the Girl Scout mission. You’ll have a deep understanding of the Girl Scout troop model and how leaders can best support their members and provide thoughtful, informed guidance to volunteers, helping them navigate challenges and ensure smooth, meaningful troop experiences.
Your role also involves equipping volunteers with the training, resources, and support they need to excel, always aligned with department and council initiatives. In addition to working closely with the Volunteer Experience team, you’ll collaborate with the regional membership team and other departments, ensuring that GSGI achieves our goals and continues to grow a thriving volunteer community.
This position offers you the opportunity to build lasting,impactfulrelationships while supporting volunteers who are passionate about the Girl Scout mission.
A day in the life… (Essential functions of a Volunteer Experience Manager)
Cultivate strong relationships with Girl Scout volunteers in your region, working closely with regional team members to assess needs and tailor support strategies for each area.
Engage regularly with new and returning troop leaders, introducing them to Girl Scout tools and resources, and offering ongoing guidance to ensure they feel supported and equipped to create a positive experience for their troops.
Proactively reach out to volunteers based on seasonal projects, ensuring clear and timelycommunicationabout upcoming initiatives and opportunities to get involved.
Be the first point of contact for troop leaders, volunteers, and parents, responding to inquiries with thoughtful, prompt solutions, and resolving issues through research and careful decision-making.
Provide excellent customer service, responding to all inquiries in a timely,respectfulmanner to ensure a positive and helpful experience for all members.
Support volunteers throughconflict resolutionandproblem-solving, addressing challenges quickly and with a focus on finding solutions that empower volunteers and strengthen their connection to the Girl Scout community.
Track and manage volunteer inquiries and solutions using case management tools, ensuring all data is entered accurately and that follow-ups are completed in a timely manner.
Lead membership retention efforts within a territory by analyzing trends and collaborating with the team to refine strategies aimed at fostering long-term engagement and growth.
Plan in-person and virtual visits to connect with volunteers and communities within your territory, supporting local events and gaining a deeper understanding of volunteer needs and successes.
Contribute to volunteer meetings, actively participating and supporting team initiatives, while building a strongsense of communityand sharedpurposeamong volunteers.
Be part of the Call Support Team, answering …
Title: Volunteer Manager
Company: Girlscoutsiowa
Location: Des Moines, Iowa, USA
Category: Non-Profit & Social Impact, Customer Service/HelpDesk
