Overview
Volunteer Coordinator Jobs in Asheville, USA at The University of North Carolina System
Position: 019119 – Volunteer Coordinator
The North Carolina Arboretum is seeking a Volunteer Coordinator to lead and elevate a dynamic, community-driven program through strong communication, thoughtful administration, and skilled relationship management. This role serves as the connective tissue between departments, volunteers, and the broader public—balancing detailed coordination, clear processes, and day‑to‑day engagement with a diverse and passionate volunteer corps.
Volunteers are at the heart of everything we do, bringing energy, expertise, and a deep sense of community to our gardens, programs, and guest experiences. Mission achievement is best served by the active participation of engaged citizens, and we are proud to foster a culture where volunteers contribute meaningfully across all areas of the organization.
The hiring salary will be between $40,000 and $48,000, depending upon experience.
Description of Work
Recognizing that mission achievement is best served by the active participation of community citizens, the Volunteer Coordinator will be responsible for the management of volunteers and for providing strategic direction for the program.
Coordination of the Volunteer Program
- Communicate and work proactively with staff to determine volunteer needs and provide accurate information and assistance to volunteers.
- Monitor, support, and motivate volunteers in their roles.
- Provide ongoing recruitment of volunteers from each section of the community, interview, screen, place and schedule volunteers.
- Ensure volunteers are scheduled for high‑impact positions such as docents, visitor services, Rocky Cove Railroad, guided garden and trail walks, Winter Lights and other programs to benefit guest experience.
- Work with appropriate staff to ensure volunteers are properly trained in their area of service.
- Manage recruitment, training and professionalism of docents and Winter Lights volunteers.
- Facilitate area‑specific and general training opportunities using staff and volunteer leaders.
- Maintain a positive, helpful and solution‑oriented demeanor when responding to all departments to assure highest quality experience for all Arboretum volunteers and visitors.
- Coordinate corporate engagement efforts, including employee volunteering, in‑kind donations, student career exploration opportunities and events.
- Coordinate a variety of program events throughout the year that utilize volunteers, such as field trips, community service days, social events and more.
- Collaborate with Development department to support volunteer fundraising efforts.
- Set schedules in accordance with coverage needs for volunteers and staff.
- Handle telephone, voicemail, written, and e‑mail inquiries for information about the volunteer program.
- Responsible for writing newsletters, and general correspondence to staff, volunteers and community members.
- Facilitate the process for evaluating the contributions of individual volunteers and the effectiveness of each position in serving organizational goals.
- Work with department leaders to develop a system of volunteer benefits and recognition program.
- Keep volunteers properly informed about property, programs and their duties via orientation meetings, group sessions, manuals, emails and phone calls.
- Ensure proper background checks are performed and maintained.
Online Presence and Data Maintenance
- Track volunteer hours and record skills, performance, availability and scheduling through Volunteer Hub software system.
- Oversee volunteer records and data entry in Volunteer Hub and issue gate passes and nametags annually and as needed.
- Maintain records and develop reports of volunteer demographics, hours, values/FTE equivalents, substitute availability, and other reports concerning daily, monthly and annual needs. Provide ongoing support and guidance for volunteers using Volunteer Hub.
- Produce/update volunteer documents, including application, handbook, training and timekeeping, and maintain volunteer (online) access to these documents.
- Produce volunteer‑related articles for print and electronic newsletters and social media.
- Recruit volunteers through local media, web, social media and outreach.
Ad Hoc Duties
Title: Volunteer Coordinator
Company: The University of North Carolina System
Location: Asheville, USA
Category:
