Overview
Visitor Services Manager Jobs in Washington, DC at The White House Historical Association
Visitor Services Manager, The People’s House
The White House Historical Association is a non-profit, non-partisan educational organization founded in 1961 by First Lady Jacqueline Kennedy to enhance the understanding, appreciation, and enjoyment of the Executive Mansion. For more than sixty years, the Association has produced award-winning books on a wide range of subjects related to the history of the President’s House and has actively fulfilled its educational mission with robust educational programming and retail offerings.
“The People’s House: A White House Experience” is a cutting-edge education center that will tell the story of the Executive Mansion, its inhabitants and the people who have dedicated their careers to its functions. It features exhibits and galleries that bring the White House and its storied history to life.
This is NOT a political position or a position with the United States Government. Proceeds from the sale of the Association’s books and products are used to fund our educational mission.
The Association is seeking a Visitor Services Manager for “The People’s House: A White House Experience.”
Position Summary:
This position will report directly to the Director of Visitor Services and Experiences, The People’s House. The ideal candidate for this position would be a friendly, energetic individual who enjoys interacting with visitors, staff, trustees, volunteers and members, connecting people with the organization and its resources.
The Visitor Services Manager will:
1. Assist the Director of Visitor Services & Experience in managing all Visitor Services Representatives.
2. Act as the primary supervisor for all Visitor Services staff on days when the Director of Visitor Services & Experience is not present.
3. Act as the Manager on Duty when Director-level positions are not in the office.
4. Assist with the training on onboarding processes for new Visitor Services staff and ensure all procedures are understood/followed.
5. Assist the Director of Visitor Services & Experience in the processes for all ticket reservations and the group visits calendar (via Veevart) for field trips, tour groups, and adult learning programming.
6. Create the daily position assignment schedule for all Visitor Services Representatives.
7. Run Visitor Services morning meetings.
8. Assist with the daily operations at the front desk, providing excellent customer service by contributing to a warm and welcoming environment.
9. Perform duties related to ticket entry, including orienting visitors, making public announcements, and scanning passes.
10. Greet patrons visiting The People’s House as well as providing museum guides and maintaining stocks of literature for events and programs.
11. Assist in performing daily opening and closing procedures as well as basic security monitoring functions to maintain awareness of who is present in the building.
12. Assist with staffing needs for after-hours events and programs.
13. Supervise Floor Captains for all exhibition levels.
14. Provide coverage for Visitor Services Representative positions on the floor.
15. Perform all duties required with a floor docent in exhibit spaces, including being knowledgeable about the exhibits, the stories, and the White House Historical Association.
16. Address visitor concerns and make referrals to the appropriate personnel when appropriate.
17. Ensure that all accessibility devices are charged and function for all visitors who might require additional assistance.
18. Be knowledgeable about White House Historical Association membership benefits.
19. Other duties as assigned.
Qualifications:
Bachelor’s degree in museum studies, business, hospitality, or related field preferred or equivalent job experience. • Prior customer service, retail, and/or security experience required • Excellent customer service and communications skills. • Working knowledge of business office applications including email, word processing, spreadsheet and database applications preferred • Weekends and holidays required. • Must be able to lift up to 35 pounds. Position requires frequent, sustained periods of standing and movement.
Job Details:
Type: Full-time salaried position
Compensation: $65,000.00 annually.
Benefits: 403(B), health, dental, vision insurance, paid time off, employee discounts
Location: On-site
Candidates selected for this position must pass a full background and reference check.
To Apply:
Send cover letter describing your relevant experiences, and your resume in a single Word document or PDF to [email protected] The White House Historical Association is an equal opportunity employer.
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
401(k) matching
Dental insurance
Health insurance
Life insurance
Schedule:
8 hour shift
Day shift
Extended hours
Holidays
Rotating weekends
Work Location: In person
Title: Visitor Services Manager
Company: The White House Historical Association
Location: Washington, DC
