Overview
Visitor Centre Coordinator Jobs in Norwich, England, UK at World Horse Welfare
Visitor Centre Coordinator – Are you passionate about creating an unforgettable visitor experience while supporting an incredible cause
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
Join us at World Horse Welfare, where our vision is a world where every horse is treated with
respect
,
compassion
, and understanding. As the Visitor Centre Coordinator at our beautiful site in Hall Farm, Snetterton in Norfolk.
Why World Horse Welfare
We are an international charity dedicated to enhancing the horse-human relationship through pragmatism and
compassion
. With a vision to ensure every horse is treated with
respect
,
compassion
, and understanding, this organisation has a significant impact, fostering change across 300 communities in 17 countries worldwide. As a part of this
dynamic
team, you will be at the heart of transforming lives — both equine and human.
Fantastic company benefits include:
*
Competitive Salary
:
On offer is a
competitive salary
of £21,315.00 per annum for 32 hours per week.
* Holiday: 31 days including Bank Holidays (Pro rata)
* Pension scheme
*
Hours:
Up to 32 hours per week over 4 days. It is operated on a flexible basis and would suit a job-share as weekend working is required. A flexible approach towards working hours is essential as some events can take place outside of normal working hours.
* Employee extras such as: cash health plan, paid employee sickness, free parking
About the role:
As a Visitor Centre Coordinator, you will play a key role in ensuring that every visitor leaves with a smile and a deeper understanding of our mission to improve the horse-human relationship. Your
collaborative
spirit and customer service skills will shine as you welcome guests, coordinate events, and lead engaging tours of our working farm.
Main duties and responsibilities:
* Meet and greet visitors with a warm smile, providing them with an informative and enjoyable experience.
* Handle general enquiries about booking the visitor centre’s facilities, ensuring a seamless coordination of events and facilities.
* Lead captivating tours around the working farm, showcasing our efforts in equine welfare, while involving volunteers for a richer visitor experience.
* Collaborate with our café to ensure everything is set up and operating smoothly, assisting with day-end procedures including cashing up and cleaning down.
* Work alongside the Senior Centre Promotions Officer and Centre Manager to plan a range of
exciting
events aimed at raising the profile of World Horse Welfare and generating essential income.
* Keep promotional materials current and ensure all merchandise is presented professionally while encouraging visitors to support our charity through membership sign-ups.
* Ensure banking is conducted weekly, comply with
cash handling
policies, and submit invoices for approval promptly.
* Assist in recruiting, inducting, and training volunteers, while reporting any issues for swift resolution.
This Visitor Centre Coordinator role may require occasional evening, weekend, and Bank Holiday work. It is not just a job; it is yo…
Title: Visitor Centre Coordinator
Company: World Horse Welfare
Location: Norwich, England, UK
Category: Customer Service/HelpDesk, Non-Profit & Social Impact
