Overview
Veterans Outreach Case Manager Jobs in Harlem, MT at Great Plains Veterans Services Center
Veterans Outreach Case Manager
LOCATION: Ft. Belknap, Montana
Wage: $20-$23 DOE
STATUS: Full-Time, Exempt
Veterans Preference
American Indian Preference
Closing Date: Open until filled
Great Plains Veterans Services Center (GVPSC) is a non-profit organization that provides safe and reliable transportation to Veterans who require assistance traveling to and from VA health care facilities and authorized non-VA health care appointments. These services are for Veterans from all military branches and all age brackets. We currently have three offices serving Veterans across the state of Montana. The GPVSC main office is in North Central Montana, in Box Elder with two additional offices in Browning, and Ft. Belknap. These are highly rural areas that can lead to our Veterans having difficulty obtaining VA health care. Additional Veterans Support Services are available at our Main Office located in Box Elder (Rocky Boy’s Indian Reservation). This assistance includes but is not limited to local transportation for overall daily needs, counseling services for such things as PTSD, as well as direct assistance for groceries, utilities, and temporary housing. GPVSC assist in home needs for the elderly, provide firewood for those in need of heating, funeral, and gravesite assistance for Fallen Warriors. We also have temporary employment opportunities for unemployed Veterans and Veterans just coming out of the service to help them acclimate back to civilian life.
JOB OVERVIEW:
At the direction of the Veterans Support Services Manager, the Veterans Outreach Case Manager will provide outreach to Veterans living within and around the Rocky Boy’s, Ft. Belknap, and Blackfeet Indian Reservations. Will support the Veterans Support Services program, including the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SFSPGP). Conduct data collection on services needed by individual Veterans and family members. Work with the Veterans Support Services Manager to provide services and resources to Veterans to ensure their overall well-being is satisfactory and sufficient to build and maintain a quality lifestyle. Work in a manner which supports the mission of GPVSC, to ensure daily operations, procedures and standards are maintained in accordance with federal, tribal, and state laws and regulations. Serve as the main point of contact for Veterans in Ft. Belknap.
DUTIES and RESPONSIBILITIES:
Case Manager Services
Conducts a needs assessment for Veterans within the Ft. Belknap area by making home visits and networking with Veterans throughout the community. Needs assessments include interviewing to identify challenges, barriers, and successes to establish a quality life, stable home, employment and/or education enrollment for Veterans.
Manages the follow-up of developed work plans to ensure Veterans are receiving necessary services.
Work closely with direct supervisor to ensure important information is communicating to develop, monitor and alter work plans.
Serve as an advocate for Veterans by helping them obtain all necessary military documentation and records needed for Veteran benefits and claims.
Serve as a local liaison and coordinate services between Native Veterans and community service providers.
Serve as the subject matter expert on applications, forms, and guidelines for Veterans.
Organize educational and informative workshops or seminars regarding VA benefits and other benefits available to Veterans, and families of Veterans.
Provide information to tribal and local service providers about VA benefits to create a collaborative effort to help Veterans and their families.
Represent GPVSC when attending local Veteran meetings, tribal gatherings, powwows, and other community activities by staffing information tables and providing guidance for Veterans services.
Maintain office filing and record keeping systems; enter, edit, and retrieve Veteran military and benefit records.
Perform other duties as assigned in support of GPVSC mission and goals.
KNOWLEDGE SKILLS and ABILITIES
Computer literacy, in Microsoft Office Suite.
Knowledge of modern office procedures, practices, and equipment.
Ability to maintain a calm and positive demeanor in the event of difficult interactions.
Ability to display non-judgmental and empathetic listening skills.
High degree of detail-oriented skill level.
Knowledge and understanding of the importance of adhering to confidentiality standards.
Ability to work collaboratively and maintain a positive work environment.
Skill in establishing rapport and working to build and maintain effective working relationships with Veterans, staff, and community agency representatives.
Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
Ability to understand and adhere to required administrative policies and procedures.
Excellent communication skills to ensure efficiency and quality customer service with people from varied backgrounds.
Skill in aiding the public, coordinating activities, providing technical assistance, and working with various community agencies to coordinate services for clients.
Ability to quickly learn complex VA processes for benefits and enrollment, and federal, state, local, and tribal resources, particularly in the field of job services and employment resources.
MINIMUM QUALIFICATIONS
Three years of experience providing social services outreach or other directly related work.
Preferred: Formal education in social work, sociology, psychology or other directly related fields.
Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
PHYSICAL DEMANDS and WORKING CONDITIONS
Work is mainly done on a computer up to 5-8 hours per day.
Frequent interactions with clients, community members and GPVSC staff.
Occasional day travel required
Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.
#hc164246
Title: Veterans Outreach Case Manager
Company: Great Plains Veterans Services Center
Location: Harlem, MT
