Overview
Switchboard Operator Jobs in Irving, TX at The Center for Cancer and Blood Disorders
Company Overview
We want you to join our team! The Center for Cancer and Blood Disorders has more than 60 cancer specialists and 400 healthcare professionals representing many different areas of medical and administrative services across 22 locations throughout North Texas. We can offer you a competitive salary and a complete benefits package with health benefits starting on day one. All full time employees are eligible for an annual profit sharing bonus.
Job Summary
We are seeking a professional and attentive Switchboard Operator to serve as the first point of contact for our patients, visitors, and staff. The ideal candidate will possess excellent communication skills, technical proficiency in telephony systems, and a strong commitment to delivering exceptional customer service. This role involves managing multiple phone lines efficiently while maintaining a welcoming and professional environment. Other duties may be assigned that can be managed while answering telephone calls.
Responsibilities
- Operate multi-line phone systems and operator switchboards to handle incoming and outgoing calls with accuracy and courtesy.
- Manage office phone communications, ensuring prompt response to inquiries and proper routing of calls to appropriate departments, sites or personnel.
- Demonstrate proficiency in telephone systems, including telephony technology, to ensure seamless communication flow within the organization.
- Exhibit excellent phone etiquette by maintaining a polite, professional tone during all interactions with callers.
- Assist in managing medical terminology-related inquiries when applicable, providing clear and accurate information or directing calls appropriately.
- Support office operations by maintaining organized records, and ensuring efficient call management.
Qualifications
- Proven experience as a switchboard operator or in a similar customer service role within a healthcare or office environment.
- Multilingual or bilingual abilities are highly desirable to effectively communicate with diverse patient populations.
- Strong knowledge of Microsoft Office applications including Word, Excel, and Outlook.
- Excellent communication skills with an emphasis on phone call management and phone etiquette.
- Familiarity with office phone management systems, telephone systems, and multi-line phone operations.
- Ability to handle high call volumes efficiently while maintaining professionalism under pressure.
- Basic understanding of medical terminology is preferred but not mandatory; training will be provided if necessary.
- Demonstrated technical proficiency in telephony systems and typing skills for accurate record keeping.
Join our dedicated team as a Switchboard Operator and play a vital role in delivering compassionate, efficient communication that enhances the overall patient experience at our esteemed healthcare facility!
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Switchboard Operator
Company: The Center for Cancer and Blood Disorders
Location: Irving, TX
Category:
