Overview
Supporter Database Manager Jobs in Greater London, UK at Medical Aid for Palestinians
Location: Greater London
Supporter Database Manager
- Final date to receive applications: 20 May 2026
- Department: Fundraising & Marketing
- Employment Type: Permanent
- Location: London, UK
- Compensation: £51,998 – £54,887 / year
About the Role
Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two and a half years, tens of thousands of new supporters have joined MAP, driving significant growth in income across individuals, trusts, foundations, and corporate partners. To sustain this support—and with an ambition to become a £50m organisation by 2028—high‑quality data and robust supporter operations are essential to our success.
The Supporter Database Manager plays a critical role in ensuring our supporter data is accurate, reliable, and fit for purpose. Managing the day‑to‑day operation of MAP’s supporter database, you’ll lead a small, specialist team and work closely with colleagues across Fundraising, Finance, Campaigns, and Digital, Data and Technology (DDT) to ensure income is processed correctly, data standards are upheld, and our systems support effective fundraising, campaigning and supporter care.
MAP is currently embedding a new CRM (Microsoft Dynamics 365); while CRM system ownership sits within the DDT team, this role will be central to ensuring the database works for users, data quality remains high, and operational processes are continuously improved.
Responsibilities
- Lead the supporter database team, overseeing day‑to‑day operations, data quality, imports, integrations and financial reconciliation.
- Ensure that database processes support effective fundraising performance, supporter experience and organisational decision‑making.
- Work closely with colleagues across Fundraising, Finance, Campaigns and DDT to up‑skill users and maintain high data standards.
- Collaborate with the DDT team on CRM implementation and optimisation to align data workflows with organisational needs.
- Develop and implement continual improvement initiatives to enhance data quality and operational efficiency.
About You
- Experienced supporter or customer database professional, or a CRM specialist ready to step into a management role.
- Detail‑focused, collaborative, and confident working across systems, suppliers and teams.
- Motivated by improving processes, strengthening data quality and enabling colleagues to deliver outstanding experiences for supporters.
- Committed to MAP’s mission and values, and supportive of our work to protect the health and dignity of Palestinians living under occupation and as refugees.
Equal Opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
#J-18808-Ljbffr
Title: Supporter Database Manager
Company: Medical Aid for Palestinians
Location: Greater London, UK
Category:
