Overview
Supervisor, Pre-Arrival Services Jobs in Toronto, Canada at Skills-For-Change-Metro
Overview
Salary Range: 65,000.00 To 65,000.00 Annually
PROGRAM:
Pre-Arrival Services
COMPANY:
Skills for Change
REPORTS TO:
Senior Manager, Newcomer Services
CONTRACT TYPE:
Permanent
HOURS:
35 hours per week (Monday
– Friday)
START DATE:
Immediate
Located on the traditional territories of the Mississauga of the Credit, the Anishinaabeg, the Chippewa, Haudenosaunee, and the Wendat peoples, Skills for Change (SfC) is working towards advancing the Sustainable Development Goals for the Greater Toronto and Hamilton Area.
Skills for Change is a nonprofit organization committed to reducing poverty, improving mental health, and building welcoming and equitable communities for immigrants, refugees, and underserved communities.
Responsibilities
- Supervise part-time and/or full-time frontline workers, including goal setting, performance management, and professional development opportunities. Ensure staff remain motivated and engaged in ongoing learning and skills enhancement to better serve clients.
- Manage the day-to-day activities of program delivery and team, ensuring compliance with policies, procedures and regulations.
- Collect, analyze, track and monitor monthly, quarterly and annual statistical reports to ensure program targets are met; in consultation with the Senior Manager, Newcomer Services, take timely corrective action when targets are behind.
- Support data collection and prepare Initial reports, Interim reports, annual reports, and other reports as required by the funder.
- Monitor data entry, data quality and integrity in the system by staff.
- Manage budget lines and authorized expenditure within delegated limits and SfC’s financial policies and procedures.
- Produce oral and written reports on engagement level, activity delivery and development of new programs/projects; participate in relevant sub-groups of the organization.
- Facilitate team decision-making and delegate action items as necessary.
- Work collaboratively with staff and other management to ensure coordinated, integrated and efficient service delivery across all programs and locations; promote consistency and shared resources.
- Monitor and track the ongoing operation of cross-program referrals and shared resources.
- Maintain positive professional relationships and communication with public and relevant stakeholders.
- Develop partnerships with the Senior Manager, Newcomer Services to enhance services offered to clients.
- Identify and develop new services and resources based on client needs and continually enhance service delivery and business intelligence.
- Handle additional tasks as required by the Senior Manager, Newcomer Services.
Skills, Education and Attributes
- A diploma or an undergraduate degree in community development, social work, or related field.
- Minimum 3 years’ experience in pre-arrival programs within the settlement sector, including report preparation, budget monitoring and management.
- Minimum 3 years’ experience in a supervisory role in a non-profit, philanthropy or public-sector environment.
- Experience managing funder relationships and ensuring compliance with guidelines is an asset.
- Digital skills and proficiency in online engagement and data systems is preferred.
- Excellent presentation and facilitation skills.
- Experience working with government and community agencies providing training and employment services.
- Strong time management, organization, planning and research skills.
- Knowledge/understanding of issues facing immigrants and refugees and those with special needs.
- Strong leadership and teambuilding skills; strong analytical and problem-solving abilities.
- Knowledge of French, Spanish or another second language is an asset.
- Ability to work at irregular hours, or as required by the program.
- Positive and flexible attitude towards change and willingness to contribute to organizational goals.
- A clear, mandatory vulnerable sector check.
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Title: Supervisor, Pre-Arrival Services
Company: Skills-For-Change-Metro
Location: Toronto, Canada
Category:
