Overview
Spanish Speaking Staffing Coordinator Jobs in Lincolnwood, IL at Home Care Powered by AUAF
Home Care Powered by AUAF is a fast growing, non-profit organization providing non-medical, in-home services for over 30 years. Our mission is to provide quality, in-home service that will allow seniors to live comfortably and independently in the familiarity of their own home.
The Staffing Coordinator I reports to the office each day with a positive attitude, ready to manage their assigned Home Care Aides (HCAs) and client files. The position is central to the agency’s success and serves as the central hub of care management, coordinating between case managers, caregivers, clients and their families, and the various AUAF departments. This position reports to the Staffing Coordinator Manager.
Responsibilities:
Answer all internal and external phone calls/emails in a timely, professional manner
Attend training and meetings as requested
Help and support coworkers in their absence
Help and support other departments if needed
As a new hire you will be assigned up to 50 clients; at 90 days you will receive up to 139 clients based on experience level
Process the starting in home service for new client with existing or new caregivers.
Reboot/replace defective EVV device, and resolve Sandata Mobile Connect application issues
Resolve and confirm all caregivers’ attendance alerts in the Sandata application
Update electronic documentation in ImageSilo application for caregivers and clients
Report to case manager any changes in client’s condition
Timely process annual client agreements, authorizations, and payer change
Adjust client and caregiver schedules to accommodate MCO monthly required service hours
Request from caregiver change of address, change of phone number, change of schedule, and end of employment forms, then process it
Request from HR department disciplinary action, termination letters, and process them
Recruit caregivers for existing clients.
Handle and solve challenging cases and/or conflicts between clients and caregivers
Understand and actively promote all AUAF, MCOs and IDoA regulations and standards. This includes assisting caregivers in proper procedures related to EVV.
Follow all IDoA and AUAF policies and procedures
Other duties as assigned
Client Satisfaction
Your clients and manager must continue to find your performance acceptable per policy and meeting clients’ needs and expectations. If through voluntary or involuntary means, it is decided that you are unable to complete your job at this client level, your manager will determine the number of clients that would be advisable for you.
Required Qualifications:
Fluent in Spanish
High School Diploma or GED
Authorized to work in the United States
Pass state required background checks
Proficient in Microsoft Office (Excel, Outlook, Word)
Exceptional communication and interpersonal skills
Excellent customer service
Superior organization and time management
Ability to work independently and manage their own case load
Able to adapt to new processes, procedures, and requirements as handed down by the date
Capable of speaking and writing reports and updates in the English language
Preferred Qualifications:
College degree or equivalent experience
AUAF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity, and reasonable accommodations for people with disabilities
Job Type: Full-time
Pay: From $24.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: In pe…
Title: Spanish Speaking Staffing Coordinator
Company: Home Care Powered by AUAF
Location: Lincolnwood, IL
Category:
