Social/Case Worker – Subsidized Child Care – Antioch

Overview

Social/Case Worker – Subsidized Child Care – Antioch Jobs in Antioch, CA at CocoKids

Celebrating our 49th anniversary in 2025, CocoKids is a non-profit organization with a mission to champion and advance quality child care and early education. As the only child care resource and referral agency serving all of Contra Costa, we are at the center of the child care delivery system. Through a wide range of free and low cost services and programs, we collaborate with parents, child care providers, businesses and the community to ensure children in Contra Costa County are nurtured, healthy, and achieve their full potential.

BENEFITS: Excellent and affordable benefits including Medical/Dental/Vision/Life/Long Term Disability (all 100% paid for employee), Flexible Spending, 403b (6% contribution after 2 years), Education Reimbursement,15 paid holidays and a generous PTO plan.

Position Summary: The Subsidy Counselor is responsible for the day-to-day case management and operation of the Child Care Fund in the Area Offices.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Parents:

· Maintain accurate and timely parent files in accordance with funding terms and conditions

· Meet programmatic compliance deadlines, and implement policy changes, as necessary

· Document parent communications/interactions

· Counsel parents on the best way to utilize the subsidy program; refer parents to R&R, as applicable

· Ensure accuracy in computer database

· Provide accurate schedules/certificates to ensure correct provider payments

· Provide accurate monthly reports based on families & children in the program (caseload)

· Conduct parent intake

· Recertify parent need and eligibility annually, at a minimum

· Provide information to parents regarding community resources, TrustLine process, etc.

· Assume responsibilities for “Counselor of the day” on a rotational basis

Providers:

· Conduct provider intake

· Contract with providers for services

· Provide ongoing technical assistance re: family fees, misuse of funds/services, attendance sheets, licensing issues, behavioral issues

· Act as liaison between parents and providers, as needed

· Understand basic licensing regulations and requirements

· Counsel providers on the best way to utilize the Subsidy Program, explain policies and regulations as needed

· Create and maintain accurate provider records and documentation in accordance with funding terms and conditions, Title V, and CocoKids policies

· Maintain ongoing communication with R&R Counselors and Payment Analysts in order to maintain accurate payments

· Conduct exempt and out of county provider intakes

Secondary Duties

· Conduct off site visits, as needed, to implement provider agreements and needed documents

· Work with other community organizations, social workers, health care professionals, and employers

· Attend training sessions, as required

· Assist coworkers, including reception/front desk as needed

· Assist the Enrollment Specialist with Community Outreach Efforts, activities and postings, as needed

· Represent the Agency at Community Events, Workshops, Events, etc.

· Other administrative duties as assigned

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. CocoKids management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Minimum Education & Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Formal Education:

· AA degree preferred. Minimum 24 college units required, preferably in ECE or related field.

Practical Experience:

· Three years’ experience in child care or child development, preferred

· One year of case management experience, preferred

· Excellent communication skills both orally and in writing, good listener

· Ability to work independently, accept supervision, and to work as part of a team

· Public speaking and oral presentation skills preferred

· Ability to work and communicate with diverse cultural and socioeconomic groups, and differently-abled individuals

Technical Qualifications or Specialized Certification:

· Proficient in MS Office (Word, Excel, Outlook, PowerPoint, Access)

· Ability to read and interpret documents such as safety rules, procedure manuals, program regulations

· Ability to write routine reports

· Ability to problem solve and appropriately prioritize tasks

Language, Mathematical, and/or Reasoning Ability:

· Bi-lingual desired, Spanish preferred

· Ability to calculate

· Ability to communicate effectively via emails, telephone, and virtual tools, such as Zoom and/or Microsoft Teams.

Other Skills:

· Ability to maintain confidentiality of information

· Able to handle difficult clients and difficult situations

· Excellent organizational skills, attention to detail

· Editing skills valued

Certificates and Licenses: None

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· This position may be considered for a hybrid work option by working part-time in the office and part-time working from home or engaging out in the community.

Physical and Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Employee is regularly required to stand; sit; walk; and use hands to finger, handle or feel. The employee is frequently required to reach with hands and arms, stoop, kneel, crouch, talk or hear. The employee must occasionally lift and/or move up to 20 pounds, operate a motor vehicle.

· This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

· This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

· Ability to meet the requirements of daily attendance on the job for full continuous eight-hour days (f/t employee), or depending on your employment status

· Willingness to work flexible hours including occasional evening and weekend events

· Ability to work under pressure and meet deadlines

· Reliable transportation, valid California driver’s license and insurance

CocoKids is an equal opportunity employer with a welcoming, inclusive environment hoping to attract a diverse pool of applicants. Apply now!

Job Type: Full-time

Pay: From $31.58 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Education:

Associate (Preferred)

Language:

Spanish (Preferred)

Work Location: In person

Title: Social/Case Worker – Subsidized Child Care – Antioch

Company: CocoKids

Location: Antioch, CA