Overview
Shift Supervisor Jobs in Chicago, IL at The Salvation Army Central Territory
THE SALVATION ARMY
NORTH & CENTRAL ILLINOIS DIVISION
PATHWAY FORWARD PROGRAM
POSITION DESCRIPTION
POSITION TITLE: Shift Supervisor
LOCATION/DEPT: Pathway Forward
REPORTS TO: Security Services Supervisor
FLSA CATEGORY: Non-Exempt
STATUS TYPE: RFT
PAY GRADE: 204
PAY RANGE: $19.83 – $23.79
OUTCOMES
The Shift Supervisor oversees facility security (including loss prevention), facility safety, resident movement control and monitoring, recording and record keeping. The Shift Supervisor supervises the performance of the Correctional Monitors (CMs) for their assigned shift. The Shift Supervisor also supervises residents’ work details when custodial or housekeeping staff is not available. Oversees the fire safety equipment checks, and fire drills conducted on their assigned shift. Support will be provided to the Security Services Supervisor and leadership to ensure that program goals are effectively achieved.
ESSENTIAL DUTIES AND RESPONSIBILTIES
Supervision
Provides initial on-the-job trainings for Correctional Monitors.
Oversee all aspects of Correctional Monitors’ duties including completion of tasks and uniformity in procedural administration. Providing direction and leadership to Correctional Monitors to ensure compliance with program guidelines and procedures.
Ensures that all areas are properly staffed by scheduling Correctional Monitors, and that all required records are properly prepared and filed/routed. Facilitate shift coverage for planned or unplanned absences.
Facilitates maximum communication amongst all staff members to ensure full communication of all relevant information from shift to shift and appropriate reporting of all exceptional incidents.
Ensure proper management including documentation of prescribed medication for residents.
A log record is kept for all dispensed medication.
Review medication dispensing records & verify counts weekly.
Medications are properly & safely secured
Verify daily that staff are properly logging, maintaining, and distributing medication considered “Crucial medications” for residents.
Medication control procedures are reviewed weekly and audited quarterly.
Meets weekly with the other Security Services Supervisor and other Shift Supervisors to discuss management, training and scheduling of staff.
Participate in hiring decisions, evaluate staff performance, and make recommendations to the Security Services Supervisor as needed.
When required, manages residents in their work details.
Demonstrate flexibility and availability to staff and supervisors as needed to address program issues to include problem-solving, conflict resolution and crisis intervention.
Operations
Handle emergencies and unusual incident reporting to include verbal instructions and follow-up, written reports, and interface with emergency providers (i.e., police, fire, disaster). Initiating appropriate reporting to program leadership of emergencies and unusual incidents. Providing support and assistance to Correctional Monitors in handling emergencies and unusual incident reports.
Oversees the security of the facility. Ensures the uninterrupted operations of facility systems, including fire prevention, key control, vehicle management and resident records. Assumes control of the facility during emergency evacuations and acts as liaison between the program and emergency services personnel.
Oversee the safety and orderliness of the facility. Conducts and evaluates emergency drills and training sessions as needed.
Continuously facilitates communication with supervisory staff regarding resident activity and with custodial staff regarding facility conditions.
Works at least one weekend per month on their assigned shift. On this weekend, act as the off-duty security staff duty officer.
Residents
Provide entry/exit oversight of residents to include intake and discharge activities.
Monitor daily resident activities as it pertains to lodging, exit and entry of facility, building and grounds, and community access.
Oversee and/or perform safety checks of residents’ baggage and/or rooms as necessary to prevent the concealment and storage of alcohol, drugs, weapons, and/or hazardous materials (i.e., combustible/fire agents, smoking materials or other) as necessary or upon request by supervisors.
Direct guests to address any/all social service issues to their assigned Case Manager. This includes issues pertaining to family, self, mental health/emotional, financial, substance abuse, parenting, and/or physical health).
Provide assistance with drug testing as needed.
Maintain confidentiality of residents’ information (verbal/written).
Other
Performs all other duties, including all Correctional Monitor tasks, as needed.
REPORTING RELATIONSHIPS
This position reports to the Security Services Supervisor.
This position supervises the Correctional Monitors on their assigned shift.
In contacts related to this position’s duties, this individual acts as a representative of the Army and its mission.
PERFORMANCE MEASUREMENTS
This individual will be evaluated on the basis of standards established by facility program directives. Evaluations will consider the timeliness, effectiveness, and completeness of tasks performed and the results of internal and external audits, when applicable. Fact-based opinions of subordinates, residents, and community contacts may be considered.
A performance review will be conducted.
EDUCATION/EXPERIENCE
Minimum high school diploma or equivalent.
Supervisory experience in a residential and/or correctional facility.
COMPETENCIES
A commitment to uphold and promote the mission of the Salvation Army and a dedication to applying the principles of faith-based community services to corrections.
Demonstrated leadership abilities, including the exercise of sound judgment in emergency or stressful situations.
A self-starter with exceptional intuition and impeccable judgment.
A “hands-on” management style which is effective in a large and diverse workplace.
Excellent oral and written communications, adaptable to the background of the listener.
Demonstrated excellence in preparing and managing accurate and timely records.
POSITION LIMITATIONS
This individual will only commit Army resources that have been allocated or approved.
This individual will keep the Security Services Supervisor informed on all critical issues relating to their area of responsibility.
This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.
PHYSICAL DEMANDS/WORK ENVIRONMENT
This position is required to do light physical work.
In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.
The work environment for this position is a residential environment with a low to moderate noise level.
Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients, and visitors; respect of others’ property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.
THE SALVATION ARMY MISSION STATEMENT
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Requirements:
DOING THE MOST GOOD
Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need. We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.
The Salvation Army offers a competitive benefit package for eligible employees which may include the following medical, dental, vision, hearing, disability and life insurance, flexible spending accounts, 403(b) retirement accounts, a company-funded defined contribution (pension) plan and generous time off policies.
In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation to apply for this position, please contact the Human Resources department.
The Salvation Army is an Equal Opportunity Employer Minority/Female/Veterans/Disabled. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
Title: Shift Supervisor
Company: The Salvation Army Central Territory
Location: Chicago, IL
