Shelter Manager

Overview

Shelter Manager Jobs in Grass Valley, CA at Hospitality House

This full-time position is located in Grass Valley, California (a halfway point between Lake Tahoe and Sacramento).

Hospitality House began as a shared vision in 2005 when concerned Nevada County citizens came together to help individuals struggling with homelessness. After operating as a nomadic shelter for eight years, Hospitality House opened its doors as an emergency shelter, Utah’s Place, in 2013. It became the first and only permanent homeless shelter in Nevada County and remains the only general use emergency shelter today. Hospitality House plays a critical role in the community, offering emergency shelter, street outreach, food, clothing, job training, customized case management, mental health counseling, enrichment classes, transportation, recuperative care, pet-care, housing assistance, and homelessness prevention services.

If you share our vision of helping Nevada County residents return to housing with care and compassion, we invite you to join our team! The Shelter Manager plays a critical role managing the frontlines of homelessness in our county. The ideal candidate brings a passion for helping others, experience working with vulnerable populations, and a can-do attitude.

POSITION SUMMARY

This is a salary exempt position under the supervision of the Housing and Supportive Services Officer. The Shelter Manager oversees and maintains the safety and daily operations of Utah’s Place, while also supervising the Shelter Case Managers, the Shelter Advocates, and the Culinary Specialist.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Shelter Operations

• Oversees the day-to-day operational activities of the shelter including the planning, development, and implementation of all program offerings, the monitoring of Sutton Way, and adherence to program guidelines and funding compliance.
• Ensures all Shelter and surrounding community issues including those that foster disharmony, harm to self or others, or criminal activity are addressed in a professional, appropriate, and timely manner.
• Documents and notifies the Program Officer of program participant concerns or changes, potential workflow problems, and/or any exceptions to policies that could impact program flow or security, and/or have legal implications; follows up with Human Resources, and other members of the Leadership Team as appropriate.
• Serves as a liaison between Hospitality House and other social services and/or public safety agencies.
• Provides emergency assistance, including but not limited to CPR and/or overdose reversal, to program participants and co-workers as necessary.
• Oversees the shelter culinary and meal service operations, including but not limited to delegating food purchasing, inventory control, and vendor relationships.
• Maintains compliance with health department regulations, food safety standards, and sanitation requirements.
• Maintains working knowledge of fire, safety, health, and work standards to help provide a safe and positive environment for all; develops and maintains an emergency plan in the event of a disaster.

Personnel Management

• Oversees Case Manager activities as appropriate; ensures regular, routine, and timely case management progress is documented and that all data is collected and entered in the Homeless Management Information System (HMIS) and CalAIM databases as applicable.
• Oversees Shelter Advocate activities as appropriate; ensures regular, routine, and timely documentation of data is collected and entered in the Homeless Management Information System (HMIS).
• Oversees Culinary Specialist activities as appropriate; ensures budget requirements are met, and food is prepared and served in accordance with health and safety guidelines.
• Supervises the shelter staff, ensuring program requirements, rules, and regulations are met, including timely response to program participants’ needs and concerns in accordance with Utah’s Place policies.
• Hosts and facilitates staff meetings to review operational challenges and achievements, and where the pulse of the team can be felt and understood.
• Conducts bi-weekly department staff one-on-ones that include regular employee evaluations as set forth in the Employee Handbook to offer encouragement and guidance.
• Provides disciplinary action for employee performance improvements to direct reports.
• Oversees the development of staff monthly schedules with workloads that achieve program objectives without unnecessary overtime; adheres to staffing schedules to provide adequate/safe staffing coverage and to accomplish program objectives.
• Ensures employees receive department-focused orientations and that all department staff receive appropriate ongoing training.
• Ensures department staff understand and comply with current best practices and evidence-based practices.
• Celebrates achievements and recommends spot bonuses when exceptional performance is noted.

General Managerial and Leadership Responsibilities

• Recommends and updates program related forms, policies and procedures to guide consistent practice through source documentation.
• Understands and ensures grant and contract requirements are met, including but not limited to outcome metrics and spending timelines, to prevent non-compliance and potential programmatic drift.
• Attends HH internal meetings and external community meetings as required.

Duties as a Hospitality House Employee

• Serves as an agency ambassador.
• Collaborates with other Hospitality House program staff to work more effectively.
• Assists at Hospitality House sponsored events as needed.
• Other duties as assigned.

Social Services Approach

• Uses nonviolent communication and a calm presence to de-escalate tense or volatile situations, recognizing signs of distress and intervening appropriately.
• Applies trauma-informed principles — safety, trustworthiness, choice, collaboration, and empowerment — in all interactions to avoid re-traumatization and promote client dignity.
• Leads with empathy, compassionate engagement, and cultural humility, while maintaining appropriate professional boundaries.
• Recognizes and performs the duties of a mandated reporter as outlined in federal, state, and local regulations as appropriate.

ATTENDANCE

Must be punctual and timely in meeting all requirements of performance, including but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

BUSINESS NECESSITY

The needs of Hospitality House may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advance notice to employees. Accordingly, the employee must be capable of adopting with minimal or no advance notice, to change in how business is conducted, and work is accomplished, with no diminishment in work performance.

SAFETY AND SECURITY

All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES

In accordance with Hospitality House’s policies and applicable laws, the Shelter Manager directly supervises a team of up to 4 Shelter Advocates, 5 Shelter Case Managers, and the Culinary Specialist.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree (B.A.) or equivalent from a four-year college or technical school; or three to five years related social work and/or non-profit program management experience and/or training; or equivalent combination of education and experience. Human services experience dealing with issues unique to homelessness, substance abuse, mental health, and physical disabilities preferred. Specific knowledge and experience with Twelve Step philosophy, addiction and recovery is also preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of volunteers, shelter guests and employees of the organization.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of: Database Software (HMIS preferable); Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Gmail); Presentation software (PowerPoint).

CERTIFICATES, LICENSES, REGISTRATIONS

Current vehicle insurance and a valid CA state driver’s license.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS

• Five years of Program Management experience required.
• Six months to 1 year-experience providing direct social work and/or case management experience to vulnerable populations, including at least one-year training and staff.
• Has exceptional people skills.
• Possesses a natural ability to show compassion and empathy while also being firm, fair and consistent in upholding the rules of Hospitality House. Modifies words and actions by gauging individual needs and the state of mind of guests and residents.
• Understands the basic principles and practices of hiring, supervising, training, and evaluating staff.
• Possesses a general understanding of employment laws as it relates to managing staff.
• Is comfortable working both independently and in collaborative settings.
• Implicitly understands how to de-escalate situations to encourage the best possible outcome.

PAY RATE

$76,960-$81,120 annually

Hospitality House offers a comprehensive benefits package for all full-time employees which includes 100% medical insurance including mental health coverage, dental and vision insurance, long and short term insurance, life insurance, and 401k.

HH Employment is available to eligible people regardless of religion, race, color, national origin, sex, or disability.

Pay: $76,960.00 – $81,120.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Title: Shelter Manager

Company: Hospitality House

Location: Grass Valley, CA

Category: