Overview
Service Manager- Lifelong Learning Jobs in San Francisco, CA at The Arc SF
Job Title: Service Manager, Lifelong Learning (San Francisco)
The Arc San Francisco is a non-profit organization serving adults with autism, Down syndrome, cerebral palsy, and other developmental disabilities in San Francisco and San Mateo counties. We support over 600 participants, helping them achieve self-determination, dignity, and quality of life. Our services include independent living support, skills building, employment training, and creative expression. We also engage in educational outreach, business partnerships, and community advocacy to promote a diverse and inclusive society.
Essential Duties and Responsibilities:
This is a rewarding job working with people with developmental disabilities. This role offers the chance to make a meaningful impact while enjoying the fulfillment of working with a diverse, inclusive community of participants and co-workers.
- Supervise, train, and manage Direct Service Professionals (DSPs): Lead a dedicated team and help them grow.
- Ensure participants have robust schedules and are accessing community-based resources: Promote active engagement and community involvement.
- Support staff in developing goals using Person-Centered Thinking tools: Help participants achieve their aspirations.
- Track participant goals and complete weekly notes: Monitor progress and celebrate achievements.
- Facilitate annual Individual Support Plans and Interdisciplinary Team meetings: Engage with participants and their support networks.
- Conduct performance evaluations and authorize payroll: Recognize and reward hard work.
- Plan individual supervision meetings: Provide personalized support and guidance.
- Provide technology training and support: Be a tech ambassador for your team.
- Ensure accurate daily attendance, maintain caseload lists, and update electronic files: Support daily operations and keep data current.
- Coordinate staff coverage for absences: ensure participants receive the necessary support.
- Manage daily operations with fellow Service Managers: Collaborate for success.
- Implement and track behavior plans: Ensure effective support strategies.
- Co-lead monthly staff meetings: Foster teamwork and communication.
- Maintain relationships with Circles of Support and be a contact for stakeholders: Build strong community connections.
- Participate in community relations and mandatory meetings: Advocate for inclusivity.
- Assist with other responsibilities as assigned: Be flexible and ready to help.
Key Skills
- Leadership and Management: Ability to supervise, train, and manage a team of DSPs effectively.
- Communication: Strong verbal and written communication skills to interact with staff, participants, families, and stakeholders.
- Organizational Skills: Efficiently manage caseloads, schedules, and documentation.
- Technology Proficiency: Comfort with using and teaching technology tools.
- Team Collaboration: Work well with fellow Service Managers and other team members.
- Flexibility: Adapt to changing needs and responsibilities.
Education and/or Experience:
- At least 1 year of experience as a Direct Service Professional or similar role.
- Experience with aging individuals and/or those with behavioral challenges is a plus.
- Supervisory experience is a plus.
- Preferred experience with individuals with developmental disabilities.
- Preferred experience in professional settings.
Pay: $30.00 – $33.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Service Manager- Lifelong Learning
Company: The Arc SF
Location: San Francisco, CA
Category:
