Overview
Senior Member Services Specialist Jobs in Sacramento, CA at CapRadio
Title: Senior Member Services Specialist
Company: CapRadio
Location: Sacramento, CA
CapRadio is a mission-driven public media organization that exists to create more informed, involved and educated communities. We are the only nonprofit broadcaster in the region that operates a 20-person local newsroom and develops locally produced news, classical music, and jazz shows. We connect with communities through radio broadcasting, live streaming, newsletters, on-demand audio, live experiences and more.
CapRadio is recognized for our fact-based, nonpartisan news coverage, state politics and government accountability reporting that is aired daily by NPR stations throughout California, hyperlocal community-engaged journalism and locally hosted classical music and jazz programs. Each week, nearly 500,000 people in the region choose CapRadio as a valued source of news, storytelling, music, and events.
As a 100% community-supported organization, CapRadio’s Member Services team plays a critical role in sustaining our public service mission by interacting with our members, creating personalized touchpoints and communications, and strengthening the connection we have with our community. This is an exciting opportunity to join a dynamic, collaborative team that is building a strong and sustainable future for public media in the region.
Who we’re looking for
The Senior Member Services Specialist is responsible for actively engaging in stewardship and cultivation efforts to achieve member retention, acquisition, and growth goals, enhance our understanding of and relationship with members, and maintain the overall health of our member data. They will handle complex membership operations tasks, like processing foundation gifts, stocks submissions and complex customer service issues. We are looking for detail-oriented, affable candidates who are enthusiastic about providing exceptional experience for our members by supporting daily membership operations and communications. This position routinely interacts with CapRadio members and the community through phone, email, mail and in-person engagements.
If this sounds like you, then you should apply for CapRadio’s Member Services Specialist role!
Position responsibilities
- Lead complex donor gift processing and acknowledgements, including donor-advised funds, soft credit, and matching funds, to ensure effective stewardship through accurate attribution and recording and the preservation of data health and confidentiality
- Perform high-level stewardship, cultivation, and recapture outreach communications to achieve membership retention and growth goals and nurture relationships with our member base
- Serve as a key contact and steward for unassigned mid-level donors, leveraging strategic touchpoints and gathering information on new donors to build a pipeline for our mid and major giving program
- Work cross-functionally to support member intelligence that bolsters our understanding of individual members, key members segments, and non-members to deepen relationships with our donors and community and inform fundraising strategies and broader communications
- Support inbound inquiries by acting as a senior point of contact for issues that require advanced knowledge and skills to effectively nurture and cultivate relationships with members and the community
- Support Member Services team on initiatives and other tasks that help achieve ongoing operations, stewardship, retention, and cultivation goals
