Overview
Senior Manager of Program Services Jobs in Houston, TX at WorkFaith
Lead excellent programs. Develop people. Help transform lives through meaningful work.
The Opportunity:
WorkFaith is seeking a Senior Manager of Program Services to lead the strategy, quality, delivery, and growth of our employment training and coaching programs. This leader will develop a strong team, use data to improve outcomes, strengthen community partnerships, and ensure each participant receives excellent, Christ-centered support on the path to long-term employment.
This is a hands-on leadership role for someone who can move comfortably between strategy and execution. The successful candidate will build systems that support scale, hold people and programs accountable to clear standards, collaborate across departments, and represent WorkFaith with credibility in the community.
What you will lead
Program strategy, quality, and growth
· Develop and execute program strategy in alignment with WorkFaith’s mission, organizational priorities, and growth goals.
· Lead the design, implementation, evaluation, and continuous improvement of employment training, coaching, on-demand content, and workforce-development curriculum.
· Establish quality standards for in-person, virtual, and off-site delivery, and use participant outcomes and feedback to improve effectiveness.
· Advance program systems and workflows that improve efficiency, support scale, and expand meaningful volunteer engagement.
Team leadership and development
· Lead, coach, and develop program instructors, career coaches, coordinators, and other program team members.
· Clarify roles, goals, and performance expectations; evaluate results, address concerns fairly, and recognize strong contributions.
· Partner with People & Culture to recruit, onboard, retain, and develop a high-performing team that reflects WorkFaith’s values.
· Foster a healthy, collaborative culture marked by accountability, open communication, humility, and excellence.
Operations, data, and stewardship
· Oversee scheduling, workloads, coaching assignments, and other operations to ensure reliable, participant-centered delivery.
· Ensure accurate, timely collection and reporting of program data, participant outcomes, and client stories for internal leaders, funders, and external stakeholders.
· Manage United Way reporting and other required program updates, grant-related deliverables, and stakeholder meetings.
· Monitor program expenses, contractors, and vendors; provide regular analysis to the Chief Operating Officer and steward resources responsibly.
· Lead key participant experiences, including WorkFaith’s five-day training graduation, and engage community speakers and supporters.
Partnerships and organizational leadership
· Cultivate relationships with employers, nonprofits, churches, agencies, funders, volunteers, and community leaders to expand program reach and participant opportunities.
· Represent WorkFaith at community events, conferences, forums, and partner meetings.
· Collaborate with Partnerships, Development, Volunteer Engagement, Marketing, Operations, and other departments to strengthen outreach, fundraising, storytelling, and program results.
· Contribute to organization-wide planning, responsible growth, and digital program initiatives.
What you bring
Required qualifications
· Demonstrated experience leading programs, services, or operations with responsibility for people, performance, quality, and results.
· Experience supervising and developing staff, including setting expectations, coaching performance, and navigating difficult conversations.
· Strong understanding of program design, implementation, evaluation, and continuous improvement.
· Ability to translate strategy into practical plans, priorities, measures, and day-to-day execution.
· Strong written, verbal, facilitation, and relationship-building skills across diverse audiences.
· Sound judgment, emotional maturity, attention to detail, and skill in managing competing priorities.
· Comfort using data and technology to manage performance and communicate impact, including Microsoft Excel, Word, PowerPoint, Teams, and Outlook.
· Active Christian faith and a sincere commitment to WorkFaith’s Christ-centered mission and values.
Preferred qualifications
· Bachelor’s degree in nonprofit management, business administration, education, social services, workforce development, or a related field. Equivalent relevant experience will be considered.
· Experience in workforce development, adult learning, career coaching, or services for people facing barriers to employment.
· Experience with grant or funder reporting, program budgets, data systems, learning platforms, or multi-site/virtual program delivery.
· Experience strengthening programs for growth or expansion without sacrificing quality or organizational culture.
How you lead
· Mission-centered: Keeps Christ and WorkFaith’s purpose at the center of decisions, relationships, and service.
· Strategic and accountable: Builds workable plans, sets clear standards, follows through, and addresses issues with courage and respect.
· Collaborative: Builds trust across teams and invites the right voices into decisions while maintaining ownership.
· Resourceful and development-minded: Improves systems while helping people grow through coaching, feedback, and meaningful responsibility.
ABOUT WORKFAITH
WorkFaith’s mission is to provide faith-based training and coaching for anyone who desires long-term employment. We are a 501(c)(3) organization that is Christ-centered and offers practical, comprehensive employment services for anyone who has become discouraged in their job search.
Disclaimer
The above statements describe the general nature and level of work performed in this position. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Employees may be asked to perform other duties as organizational needs arise.
Join us to lead impactful programs that transform lives! We are committed to fostering an inclusive environment where every team member can thrive. If you are passionate about making a difference through innovative program management and compassionate leadership—apply today!
Pay: $65,000.00 – $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Do you have any charges currently pending against you? If yes, please explain.
- Have you ever been convicted of a crime? If yes, please explain.
Education:
- Bachelor’s (Preferred)
Experience:
- Program development: 3 years (Required)
Location:
- Houston, TX 77092 (Preferred)
Ability to Commute:
- Houston, TX 77092 (Required)
Ability to Relocate:
- Houston, TX 77092: Relocate before starting work (Required)
Willingness to travel:
- 25% (Required)
Work Location: In person
Title: Senior Manager of Program Services
Company: WorkFaith
Location: Houston, TX
Category:
