Overview
Senior Case Administrator Jobs in Atlanta, GA at American Arbitration Association Inc.
Full Job Description
Description
Senior Case Administrator (2025-100)
Opportunity Overview:
Join the American Arbitration Association-International Centre for Dispute Resolution (AAA-ICDR), recognized among The NonProfit Times’ 50 Best Nonprofits to Work For. The Senior Case Administrator role offers a unique opportunity to contribute to our mission of providing fair, efficient dispute resolution services while developing valuable skills in a dynamic, professional environment.
Core Accountabilities:
Provide exceptional client service and support while maintaining AAA-ICDR’s high standards of neutrality and integrity
Process and manage case-related documentation and correspondence with precision and attention to detail
Serve as a mentor, providing guidance and assistance on case administration rules and procedures
Assist in developing and conducting training and provide coverage for manager as needed.
Coordinate with arbitrators, mediators, parties, and counsel to ensure efficient case administration
Proactively identify case management issues and inform management with proposed solutions
Maintain accurate case records and data within organizational systems
Collaborate with team members to meet departmental objectives and deadlines
Identify process improvements to enhance operational efficiency and service quality
Represent the AAA-ICDR professionally in all client interactions
Qualifications for Success:
Bachelor’s degree preferred or equivalent combination of education and experience
4-6 years of experience in administrative, legal, or customer service environments
Strong organizational and multitasking skills with the ability to prioritize effectively
Excellent written and verbal communication skills
Detail-oriented with a commitment to accuracy and quality
Proficiency with Microsoft Office Suite and ability to learn proprietary software systems
Problem-solving skills and a proactive approach to addressing challenges
Ability to maintain confidentiality and exercise sound judgment
Collaborative team player with a positive attitude
Compensation:
We offer competitive compensation based on location as well as a quarterly incentive opportunity. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits. The salary ranges for this position are:
Atlanta, GA | Dallas, TX | Fresno, CA – $59,000 – $62,900
Johnston, RI | Minneapolis, MN – $60,000 – $64,000
Los Angeles – $65,000 – $69,500
New York City | San Francisco, CA – $70,000 – $74,000
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
Title: Senior Case Administrator
Company: American Arbitration Association Inc.
Location: Atlanta, GA
Category:
