Security Ambassador

Overview

Security Ambassador Jobs in Denver, CO at State of Colorado

Department Information

Two foundational things are true at History Colorado: We love Colorado. And we believe in the transformative power of history. We are a people-driven, history-centered movement building a better future. We are stronger when we do this together, building new knowledge and shared meaning that improves lives today and for our descendants.

As an agency of the State of Colorado and a non-profit organization, we are committed to serving all Coloradans. We offer access to our state’s history through enriching experiences at eleven museums and historic sites, with dynamic and relevant exhibits and activities. We work with school groups and young learners through field trips, day camps, and traveling programs. We’re also home to a free public research center, Colorado’s Office of Archaeology and Historic Preservation (OAHP), and the Colorado State Historical Fund (SHF), the nation’s largest preservation program of its kind. We steward 15 million objects, photographs, and archival resources that make up the State’s collection, and serve tens of thousands of learners of all ages through dynamic programs.

We strive to be a place of belonging for all Coloradans. We’re committed to Colorado’s diverse communities through education, engagement, and access. We know we’re succeeding when more voices, perspectives, and experiences are part of History Colorado. It’s our vision that every Coloradan feels rooted, draws strength from those who have come before us, and knows they belong in this place.

In pursuit of a more just and equitable Colorado, we embody the grounding virtues (Download PDF reader) listed below as the foundation of all aspects of our work: our thinking, communication, process, outcomes, and evaluation. Our work is guided by, for, and of the communities we build, belong to, and serve, and we commit to:

• Being in Community

• Amplifying and Centering Voices of Black, Indigenous, and People of Color

• Co-creation and Shared Authority

• Humility and Reflection

• Responsiveness and Flexibility

• Shared Destiny

We are Colorado. Together, our generational work centers communities, deepens knowledge and catalyzes the transformative power of history.

If you are considering a career opportunity with the goal of making a difference, consider joining the dedicated people at History Colorado. We offer fantastic benefits including:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans

• Medical and dental health plans: https://stateofcoloradobenefits.com

• Employer supplemented Health Savings Account

• Paid life insurance, plus additional optional life insurance options

• Short- and long-term disability coverage

• 11 paid holidays per year plus generous vacation and sick leave accruals

• BenefitHub state employee discount program

• State of Health employee wellness program

• Excellent work-life programs, such as flexible schedules and more.

Equity, Diversity, and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Learn more about our commitment to equity, diversity and inclusion by visiting our EDI Homepage: https://dpa.colorado.gov/about-us/edi.

Description of Job

Protect Colorado’s rich past as a Security Ambassador at the History Colorado Center in downtown Denver. In this active, public-facing role, you will safeguard staff, visitors, students, events and priceless artifacts. You will communicate museum policies, perform facility safety checks, monitor exhibition galleries, and provide exceptional, welcoming customer service to ensure a safe environment for all.

• Primary Physical Location: History Colorado Center, 1200 Broadway, Denver, CO 80203
• History Colorado Center is hiring for two vacancies

Work includes but is not limited to the following:

Visitor Services and Facility Access:

• Front Security Desk & Reception: Greet and route visitors, perform telephone reception (transfer calls, take messages), and provide general museum, facility, and lost-and-found information.
• Facility Access: Monitor entry and exit points, control access to restricted areas, escort staff, contractors, or visitors when requested, and secure the building, interior areas, and lights during opening and closing procedures.
• Event and Meeting Access Verification: Greet and check credentials, tickets, and passes at designated entry points to prevent unauthorized access.

Systems Monitoring & Reporting:

• Systems Monitoring: Continuously monitor cameras, physical alarm systems, fire protection, HVAC systems, and building environmental controls.
• Documentation & Logs: Complete daily activity logs, submit online facility requests, and document and file online incident or police reports following set protocols.

Safety, Security & Enforcement:

• Rule Enforcement: Ensure patron and staff compliance with general safety and security protocols.
• Patrol & Inspection: Conduct regular building and post checks with dispatch, inspect entry/exit points and interior areas each shift, and monitor the property for thefts, disturbances, vandalism, and unauthorized entry.
• Emergency Response & First Aid: Respond to emergencies (fire alarms, medical situations, security incidents), administer CPR or first aid as necessary, contact 911 or law enforcement, and assist with emergency evacuations, first-responder liaising, and alarm resets.
• Tabletop Exercises: Participate and support structured tabletop exercises.

General Operations & Collaboration:

• Communication: Maintain clear radio communication protocols with the Control Hub and internal teams. Maintain clear phone communication with law enforcement, emergency services, and internal teams.
• Team Support & Logistics: Collaborate with Security, Facility, and Guest Services teams. May support business-related transport duties and loading dock relief.
• Professional Development: Participate in ongoing training programs and professional development.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

This is a classified position within the State of Colorado Personnel System. In accordance with state law, applicants must be residents of the State of Colorado at the time of application. Applications from out-of-state residents cannot be accepted.

This position is advertised in line with the Governor’s executive order, focused on skills-based hiring practices that focuses on the knowledge, skills, and abilities specific to the job and aligns the hiring process accordingly. Skills-based hiring reduces potential barriers for applicants and allows for reduced bias in the hiring process by providing a direct description of skills that are unique to the duties assigned to the position with a recognition that the applicant may have developed these skills through education, training, or past experiences.

Experience:

• 2 years of experience in customer service, security, or a related field (museum or cultural institution experience preferred) applying policies, procedures, or operational rules within a public-facing environment.

Substitutions:

• Successful completion of coursework from an accredited college or university in Criminal Justice, Museum Studies, Hospitality, or a closely related field may substitute for the required experience on a year-for-year basis (e.g., 30 semester hours equals one year of experience), up to a maximum of one (1) year. (one year of hands-on experience is required in regardless of degree.)

Preferred Qualifications:

• Experience working in a museum, cultural institution, or similar visitor-driven entertainment venue focused on immersive storytelling and public engagement.
• Experience following protocols and providing excellent customer service directly to internal and external customers.
• Experience typing and submitting detailed digital reports, logs, and daily work files.
• Experience in high-pressure situations and using de-escalation methods towards conflict resolution.
• Experience working independently and as part of a team.
• Strong communication skills, both written and verbal.

Conditions of Employment:

• Must become certified in First Aid, CPR, and receive AED training, if hired.
• Circumstances may require this position to occasionally work outside of scheduled hours.
• Must be able to lift and move up to 25 pounds.
• Must be able to sit, stand, and/or walk for extended periods.
• Must be able to climb and descend stairs.
• Must be able to crouch and stand.
• Must be able to work under inclement weather conditions.
• Must be able to see, hear, and communicate safety and security incidents.

Competencies:

• Customer service: Help guests politely while keeping the space safe.
• Observation: Watch crowds and rooms closely to spot risks.
• Communication: Speak clearly and professionally to visitors and staff.
• Conflict resolution: Apply calm and caring de-escalation towards angry or upset people.
• Emergency response: Act fast during incidents, medical events, or threats.
• Technology use: Operate computers, security cameras, and alarms.
• Attention to detail: Notice hazards, visitor behavior, and/or safety vulnerabilities.
• Integrity: Ethically safeguard valuable assets and sensitive areas.
• Calmness: Stay steady during high-stress moments or alarms.
• Continuous learning: Accept feedback and proactively build knowledge.

Factors to be Evaluated:

• Technical Competence – Technical experience as it relates to the duties outlined in this job announcement.
• Depth and Breadth of Experience – Experience that covers multiple areas outlined in this job announcement. Experience should be varied and not one dimensional and demonstrate a wide range of community involvement.
• Job Fit – Experience will be evaluated to determine how well your past experience aligns with and meets the business needs of this position. Current experience is preferred.

Complete Applications must include:

• Cover Letter: Optional – Attached as a separate document.
• Resume: Required – Attached as a separate document.

Supplemental Information

Application Materials & Instructions

Online Application: Completed in detail, specifically describing your tasks, duties, and accomplishments in your work history. (Resumes will not be accepted in lieu of a completed application)Resume: Required attached as a separate document. Cover Letter: Recommended College Transcripts: Required only if education is used to meet minimum qualifications.

Applications will be accepted for Residents of Colorado only. Incumbent will be required to live in and complete work for History Colorado within Colorado.

History Colorado is committed to anti-racism practices across its institution and outlined in our grounding virtues. As such we encourage members of Black, Indigenous, People of Color (BIPOC) LGBTQ+ and differently abled communities to apply for this position. To see these virtues click this link: (Anti-Racism Grounding Virtues (Download PDF reader)).

Resumes will not be accepted in lieu of a completed application, but will be used to supplement information to the application. Part of the selection process for this position will involve a review of the information you submit in your application materials. Therefore, it is paramount that in the experience portion of your application, you describe the extent that you possess the education, experience and competencies outlined in the job announcement as well as the special and/or preferred qualifications. Failure to include adequate information or follow instructions may prevent you from competing in subsequent measures used to arrive at a top group of applicants.

Comparative Analysis: Appointments to classified positions in the state personnel system are made on the basis of merit and fitness, determined by a comparative analysis of candidates against objective, job-related criteria. If more than six qualified applicants apply, a comparative analysis will be conducted. Under the Colorado Constitution and state personnel rules, only the top six highest-ranking candidates will be referred for a final hiring interview (unless a non-numerical process is used, in which case qualified veterans’ preference candidates will also be referred).

A pre-employment criminal background check will be conducted as part of the selection process. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide Human Resources with an official disposition of any charges.

Veterans’ Preference: The State of Colorado offers veterans’ preference points to qualifying military veterans. If you wish to be considered for veterans’ preference, you must submit a copy of your DD-214 and any other required documentation with your application.

Fair Pay & Compensation: History Colorado is committed to pay equity. The posted salary range represents our good faith estimate for this role. Final offers are determined by a comprehensive salary analysis in compliance with the Colorado Equal Pay for Equal Work Act, considering factors such as a candidate’s relevant experience, education, work location and internal equity.

ADAAA Accommodations: History Colorado is committed to the full inclusion of all qualified individuals. In accordance with the ADAAA, we provide reasonable accommodations to ensure that applicants with disabilities can participate fully in the application and hiring process. If you require an accommodation to complete the application, participate in an interview, or perform any other part of the selection process, please contact our ADAAA Coordinator at Jesus Garcia (303) 866-2136 or email [email protected]. We are here to ensure you have a positive and accessible experience.

E-Verify Participation: We utilize E-Verify to verify the work authorization of all new team members. Following your job offer, you’ll need to complete Section 1 of the I-9 form by your start date. Per federal regulations, we’ll also need to review your original identity and work eligibility documents within your first three days on the job. For more details on your rights and responsibilities, check out dhs.gov/e-verify.

Appeal Rights: If you receive notice that you have been eliminated from consideration at any step of this process (including minimum qualification screening or comparative analysis), you will be notified of your rejection in writing. You have the right to appeal the decision by filing a written request for a Director’s Review with the State Personnel Director within ten (10) calendar days from the date the written notice was sent.

If you disagree with an application rejection, you may also attempt to informally resolve the matter with the History Colorado Human Resources office within five (5) days of your notice. Please note that attempting informal resolution does not extend the ten-day deadline to file a formal appeal with the State Personnel Director.

Title: Security Ambassador

Company: State of Colorado

Location: Denver, CO

Category: