Overview
Scheduling and Pre-Registration Representative II – General OR Jobs in Stuart, FL at Cleveland Clinic
Cleveland Clinic Martin North Hospital is a fully integrated, state-of-the-art medical campus that includes Diagnostic Centers, Outpatient Surgery and a 24-hour Emergency Department. Martin North Hospital is part of the world-renowned Cleveland Clinic, a nonprofit, multispecialty, academic medical center that integrates clinical and hospital care with research and education.
As a Scheduling and Pre-Registration Representative, you will provide a comprehensive set of business, financial and appointment related services to patients presenting for various services. In this role, you will ensure every caller or visitor feels fully supported, understood and valued throughout the entire registration process. This position not only allows you to enhance the patient experience but also offers the opportunity to further develop your customer service skills, explore advanced roles and find your place within an innovative healthcare setting at Cleveland Clinic.
A caregiver in this position works days from 8:00AM – 5:00PM.
A caregiver who excels in this role will:
Perform preregistration for diagnostic testing and surgeries by contacting the patient and completing an accurate interview to obtain demographic, insurance, medical and financial information.
Cross train to staff all areas of the department.
Utilize estimator tool to provide patient with estimate of out-of-pocket expenses for services before date of service.
Contact patients via out bound and inbound calls.
Facilitate problem identification, relay information and resolve problems.
Act as a resource for training of new team members and during the implementation of new processes.
Participate on committees and engage in continuous improvement efforts.
Schedule services and provide physician office/patient with accurate date and time information.
Provide scheduling, registration and cash collection access in Epic.
Minimum qualifications for the ideal future caregiver include:
High School Diploma/GED and three years of experience in a customer facing role OR Associate’s Degree and two years of experience OR Bachelor’s Degree and one year of experience
Basic PC knowledge
Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of a course within one year of hire
One year of experience working with insurance payers or patient registration
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required.
Pay Range: $16.47 – $23.61 / hour
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
Title: Scheduling and Pre-Registration Representative II – General OR
Company: Cleveland Clinic
Location: Stuart, FL
Category:
