Overview
Sales Representative – Event Rentals Jobs in Grand Rapids, MI at Maxem Capital
Overview
Alpine Events is seeking a motivated and detail-oriented Inside Sales Representative to join our Grand Rapids team. This role is responsible for converting inbound inquiries, generating quotes, and closing rental reservations for clients across event planning, venues, sporting events, nonprofit organizations, and corporate events throughout Michigan.
The Inside Sales Rep serves as a key point of contact for clients during the quoting and booking process, ensuring a fast, accurate, and friendly experience from first inquiry to confirmed reservation. Success in this role comes from responsiveness, organization, and the ability to build rapport quickly over phone and email while managing a high volume of active quotes and orders.
Key Responsibilities
- Respond promptly to inbound calls, emails, and website inquiries to qualify leads and understand client rental needs
- Build accurate, detailed quotes and proposals based on client requirements, event type, and timeline
- Personally generate and close rental reservations, meeting or exceeding monthly booking targets
- Follow up consistently on open quotes to move opportunities toward a close
- Identify upsell and cross-sell opportunities within each order, recommending additional products or services that fit the client’s event
- Coordinate with the operations and warehouse teams to confirm product availability, delivery windows, and order accuracy
- Support the outside Account Management team by handling day-to-day order updates, changes, and client questions
- Handle basic escalations and order issues, looping in management when needed to protect the client relationship
- Maintain accurate, up-to-date records in the CRM, including notes, quote statuses, and follow-up reminders
- Assist with occasional client meetings or site visits when in-person support is needed
Required Skills & Qualifications
- 1-3 years of experience in inside sales, order desk, customer service, or a similar client-facing role
- Strong phone and written communication skills with a friendly, professional approach
- Highly organized with the ability to manage multiple quotes and orders simultaneously
- Comfortable learning product details, pricing, and basic event logistics
- Proven follow-through, attention to detail, and accuracy in quoting and order entry
- Ability to work efficiently in a fast-paced, deadline-driven environment
- Experience with HubSpot or similar CRM platforms preferred
Preferred Background
- Experience in event rentals, hospitality, wedding/event planning, venue coordination, or retail/inside sales
- Familiarity with rental or reservation software is a plus
Work Environment
- Standard schedule: Monday–Friday, 9:00 AM–5:00 PM
- Primarily in-office, phone- and computer-based work
- Occasional flexibility for client needs outside standard business hours
- Minimal travel; occasional local site visits or client meetings
- Must be able to lift up to 25 lbs
Why Join Alpine Events?
- Collaborative team environment where operations and sales work closely together
- Opportunities for growth, training, and professional development, including a path toward outside Account Management
- Work that is meaningful—helping clients create unforgettable events
- Strong company culture built on teamwork, communication, and excellence
Job Details
- Job Type: Full-Time
- Competitive pay with opportunity to earn commission
- Benefits: IRA Matching, Dental, Health, and Vision Insurance, Paid Time Off
Pay: $45,000.00 – $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Title: Sales Representative – Event Rentals
Company: Maxem Capital
Location: Grand Rapids, MI
Category:
