Overview
SaaS Sales Recovery Representative – Nonprofit Recovery Jobs in Maryland, United States at DonorSearch
Title: SaaS Sales Recovery Representative – Nonprofit Recovery
Company: DonorSearch
Location: Maryland, United States
About Us:
DonorSearch, recognized as one of the Best Places to Work in 2024, is a leader in innovative donor prospecting and fundraising intelligence. Our mission is to empower organizations with the tools they need to build meaningful connections and drive impact. Join a dynamic team where your work truly makes a difference.
Job Overview:
The Sales Recovery Representative specializes in revitalizing relationships with nonprofit organizations that have previously used our software or have gone through the sales process and are now in need of reigniting interest in the DonorSearch Platform. This role involves identifying customer needs that were not met during the initial presentations or customer experience, presenting multiple tailored solutions, and re-guiding clients through the sales process so they can implement or re-implement DonorSearch’s platforms to achieve their fundraising and operational goals.
Key Responsibilities:
Conduct targeted outreach to deficient and lapsed clients or lapsed prospective nonprofit clients, re-establishing relationships and understanding their current challenges and requirements
Through active listening and consultative selling, identify pain points and areas of opportunity where our SaaS solutions can add value and support the organization’s mission
Develop and deliver compelling presentations and product demonstrations that highlight the benefits and ROI of our software, specifically addressing the client’s unique needs
Skillfully negotiate contracts and pricing structures, ensuring alignment with client budgets and organizational goals, and ultimately closing deals to recover and reactivate accounts
Identify opportunities to streamline the sales process for deficient and lapsed accounts and contribute to the development of best practices for recovery sales
Track and report on sales activities and performance metrics, providing insights to management and contributing to data-driven decision-making
Key Qualifications:
Knowledge of the nonprofit landscape, including fundraising challenges, operational needs, and technology adoption trends
Demonstrated track record of achieving and exceeding sales quotas, with experience in SaaS or technology sales preferred. ( Preferred sales experience in the nonprofit sector)
Ability to build relationships, actively listen to client needs, and tailor solutions to address specific challenges
Excellent written and verbal communication skills, with the ability to deliver persuasive presentations and build rapport with diverse stakeholders
Ability to analyze complex situations, identify root causes, and develop creative solutions that meet client needs
Proficiency with Salesforce is preferred
Experience in customer service or account management within the nonprofit sector is a plus
Familiarity with donor management, fundraising software, or nonprofit CRM systems (e.g., Raiser’s Edge) is beneficial
Understanding of data analysis and reporting for nonprofit organizations is valuable
Willingness to travel for client meetings, conferences and presentations, and on-site staff retreats as needed
Salary: $55,000/year
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