Overview
Retail & Visitor Services Coordinator Jobs in Bowling Green, KY at Historic RailPark & Train Museum
Retail & Visitor Services Coordinator
The Historic RailPark & Train Museum is a nonprofit organization located in downtown Bowling Green, Kentucky. The Retail & Visitor Services Lead, under the direction of the Executive Director, is responsible for gift shop and retail operations while providing leadership, training, and support to the visitor services team. This position manages gift shop inventory, merchandising, online retail activities, including the RailPark’s eBay store, and helps ensure consistent standards for tours, guest service, and daily operations.
Time Commitment: This is a full-time position. Hours include some evenings and weekends when necessary with some flexibility based on special events throughout the year. Consistent set office hours and gift shop hours are required and must be maintained weekly.
Duties and Responsibilities:
Reporting to the Executive Director, this position will coordinate and support a variety of tasks relating to retail, visitor services, and daily museum operations that include:
· Manage all aspects of gift shop inventory, including receiving, pricing, stocking, displaying, tracking, and reconciling merchandise
· Maintain accurate inventory records, monitor inventory levels, conduct periodic physical counts, and identify reorder needs and new merchandise opportunities
· Maintain an attractive, organized, and well-stocked gift shop
· Manage the RailPark’s eBay store, including listings, pricing, inventory, order fulfillment, shipping, and customer communication, while supporting other online retail opportunities
· Train and onboard new tour guides and visitor services staff and provide ongoing training, coaching, observation, and feedback to current staff
· Maintain consistent standards for tour content, guest service, and operating procedures, serving as a resource for staff when questions or guest situations arise
· Ensure visitor services staff are knowledgeable about museum exhibits, railroad history, memberships, programs, events, and other RailPark offerings
· Provide engaging and professional guided tours and assist with group tours, special visitor experiences, and guest needs
· Serve as the primary backup for tour guide and gift shop shifts, filling in as necessary to maintain operational coverage and assisting with scheduling and coverage needs as requested
· Participate as a member of the administrative leadership team, attend weekly meetings, and communicate staffing, training, inventory, and operational needs to management
· Assist with special events, rentals, group visits, and other RailPark programs
· Support other departments and perform additional duties as assigned
Qualifications:
· Strong leadership skills with the ability to train, coach, and positively guide staff
· Excellent communication, interpersonal, and customer service skills
· Comfortable speaking to and leading groups of varying sizes
· Strong organizational skills and attention to detail
· Proactive, dependable, and able to identify and address routine needs and problems
· Ability to multitask and remain productive during both busy and slower periods
· Comfortable using computers, POS systems, email, Microsoft Office, and online retail platforms
· Interest in history and willingness to develop knowledge of railroad and local history
· Retail, inventory, merchandising, supervisory, training, or related experience preferred
· Ability to stand and walk for extended periods and lift approximately 10–25 pounds
· Ability to work a flexible schedule, including weekends, some holidays, evenings, and special events as needed
Compensation/Benefits:
· Based on experience
· 2 weeks paid vacation
· Major holiday pay
To Apply: Send cover letter, resume and list of 3 professional references to:
Job Type: Full-time
Pay: $30,000.00 per year
Work Location: In person
Title: Retail & Visitor Services Coordinator
Company: Historic RailPark & Train Museum
Location: Bowling Green, KY
Category:
