Overview
Receptionist and Case Worker Jobs in New Port Richey, FL at One Community Now
Full Job Description
Position Summary:
One Community Now is seeking a compassionate, highly organized Administrative Assistant & Case Worker to serve as a welcoming first point of contact and provide critical support across all of our community-based programs. This dual-role position is ideal for a bilingual (English/Spanish preferred) professional who is passionate about helping individuals and families access services that promote stability, recovery, and self-sufficiency. The ideal candidate will be comfortable answering phones and assisting walk-in clients, while also managing intake and providing direct case management support for programs such as veterans assistance, housing stability, food insecurity, and recovery services.
Key Responsibilities:
Administrative Support:
Greet and welcome clients, guests, and community partners in a friendly and professional manner.
Answer incoming calls, provide accurate program information, and route calls/messages to appropriate staff members.
Maintain organized and confidential front-office records, appointment calendars, and program materials.
Assist with intake appointments and ensure completion of required documentation and data entry into internal systems.
Weekly general office cleaning.
Case Management Duties:
Conduct comprehensive intake assessments to determine client needs and eligibility for One Community Now programs.
Provide support with resume development and job readiness services.
Assist clients in obtaining vital documents such as birth certificates and ID letters.
Maintain accurate and up-to-date case notes and documentation in alignment with agency standards and confidentiality policies.
Serve as a caseworker for clients engaged in any One Community Now program, ensuring a holistic, client-centered approach to care.
Provide appropriate referrals and follow-up services to ensure continued progress and connection to community resources.
Qualifications:
High school diploma or equivalent required; associate or bachelor’s degree in human services, social work, or a related field preferred.
Bilingual (English/Spanish) strongly preferred.
Minimum of 1–2 years’ experience in an administrative, client service, or case management role.
Passion for serving vulnerable and diverse populations, including veterans, families, and individuals impacted by poverty and addiction.
Strong communication, problem-solving, and interpersonal skills.
Excellent organizational and multitasking abilities.
Computer proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Knowledge of Pasco County HMIS and ESG programs a plus.
Ability to maintain confidentiality, professionalism, and cultural sensitivity.
Work Environment:
Office setting with frequent client interaction.
Occasional participation in community outreach events or program-related meetings.
Some moderate lifting (up to 50lbs) and standing for extended periods will be required.
Why Join Our Team?
At One Community Now, we are a mission-driven faith-based nonprofit organization working to restore hope, dignity, and stability to individuals and families through coordinated community support. This position offers the opportunity to be part of a collaborative team making a lasting difference in the lives of those we serve.
Job Type: Full-time
Pay: $20.00 – $22.00 per hour
Expected hours: 37 – 40 per week
Benefits:
Paid time off
Schedule:
8 hour shift
Day shift
Monday to Friday
Weekends as needed
Ability to Commute:
New Port Richey, FL 34652 (Required)
Ability to Relocate:
New Port Richey, FL 34652: Relocate before starting work (Required)
Work Location: In person
Title: Receptionist and Case Worker
Company: One Community Now
Location: New Port Richey, FL
Category:
