Overview
Program Specialist (Payment Hotline) Jobs in Long Beach, CA at Children’s Home Society of California
Children’s Home Society of California (CHS) is a multi-service, non-profit agency providing Early Learning and Education Programs in multiple counties in California. Come join our team and contribute your talents to supporting families, child care providers, and communities while we work together building brighter tomorrows for children today!
CHS provides a robust benefits package, which includes: 100% employer paid medical, dental, and vision coverage for eligible employees and their eligible dependents; 10% employer paid pension plan contribution for eligible employees; monthly paid time off (PTO) accrual; 12 paid holidays; sick leave benefits; and much more.
Work from home and hybrid schedules are available for some positions dependent on the job duties and responsibilities and are subject to applicable agency policies and procedures.
This is a Full-Time (37.5 hours), Non-Exempt Position
Under the supervision of Children’s Home Society of California’s (CHS) Program Manager (Payment Hotline), the Program Specialist (Payment Hotline) will:
· Review a high volume of provider payment reimbursements for Early Learning and Educational Programs to ensure accuracy
· Respond to provider inquiries and payment review requests
· Provide backup support for managing payment hotline emails
· Provide backup support for answering incoming Payment Hotline phone calls
· Provide exemplary customer service and assistance to child care providers regarding their child care reimbursements by researching provider inquiries
· Perform clerical duties such as data entry, scanning and linking, copying, typing, heavy filing, and word processing
· Adhere to all agency policies and procedures, as well as applicable contractual and governmental regulations
· Maintain all records in a high-quality manner and within record protection, retention, and destruction guidelines
· Work some evening and weekend work hours as required
· Perform other duties and responsibilities as assigned
QUALIFICATIONS
· High School Diploma OR equivalent three (3) years of experience required
· Knowledge of basic accounting principles
· Strong mathematical and analytical skills
· Experience operating a 10-key adding machine
· Excellent computer skills and data entry experience required
· Ability to prepare and present effective written work, provide strong attention to detail, and produce error-free work
· Excellent written and verbal communication skills, including the ability to communicate effectively with all levels of the agency staff
· Proactive self-motivator with a professional, positive, and flexible attitude.
· Excellent organization skills and the ability to manage multiple projects and meet deadlines
· Ability to work both autonomously and collaboratively in a fast-paced environment with a strong work ethic
· Ability to work independently and be fully accessible during work hours, regardless of work location
· Demonstrated ability to exercise sound judgment
· Commitment to CHS’s core mission and values, and an ability to model those values in relationships with colleagues and partners
· Knowledge of Microsoft Office (Word, Excel, Outlook)
SALARY SCALE:
Entry level pay for this position is $25.96 per hour; the full pay scale is $25.96 to $30.38. Advancement on pay scale is based on qualifications, such as experience and education, and eventual job performance. Excellent benefits are provided including 100% employer paid medical, dental, and vision premium coverage for eligible employees and their eligible dependents and 10% pension plan contribution for eligible employees.
For consideration, submit a cover letter and resume.
CHILDREN’S HOME SOCIETY OF CALIFORNIA IS AN
EQUAL OPPORTUNITY EMPLOYER
SMOKE-FREE/DRUG-FREE WORK ENVIRONMENT
Job Type: Full-time
Pay: $25.96 – $30.38 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Long Beach, CA 90815
Title: Program Specialist (Payment Hotline)
Company: Children’s Home Society of California
Location: Long Beach, CA
Category:
