Overview
Program Specialist Jobs in Toronto, Ontario, Canada at Ascend FS
Join Ascend Fundraising Solutions’
fast-paced
and rapidly growing Multi-Charity Lottery Division, where success means making a difference for hundreds of charities. In its first year alone, this division raised over $10M for more than 120 charities across Canada.
As a Program Specialist, your first priority will be ensuring the seamless execution and operations of our multi-charity lottery programs. You will also play a key role in supporting partner success by acting as a direct point of contact for charitable organizations, helping them maximize their fundraising outcomes. This role offers a
unique opportunity
to contribute to a
mission-driven
,
impactful
business line that directly benefits communities across Canada.
Key Responsibilities
Charity Partner Onboarding and Success Serve as the primary point of contact for onboarding new charity partners, ensuring a smooth setup process and a positive experience.
Provide resources and support to help partners achieve fundraising success while minimizing their operational burdens.
Maintain and update the Partner Hub/Portal with accurate and
up-to-date
resources to ensure partners have the tools they need.
Winner and Prize Fulfillment Verify draw results and contact winners to inform them of their prizes.
Manage prize fulfillment logistics and liaise with charities when winners have supported their organizations.
Collaborate with the marketing team to gather winner photos and testimonials for promotional campaigns.
Operational and Project Support Collaborate with the Senior Program Manager to ensure smooth progression of day-to-day tasks for client accounts and on-time delivery within established timelines.
Fulfill
project management
responsibilities as defined by the Senior Program Manager, ensuring project objectives and deadlines are met.
Attend client meetings, document key takeaways, and input action items into Asana for appropriate team members to execute.
Finance and Reporting Support Assist with invoice processing and accounts payable reconciliation, collaborating with the Finance team to ensure accuracy.
Assist with data collection and analysis for project KPIsMarketing, PR and Media Liaison Act as a point of contact for media-related activities, managing outreach, monitoring media coverage, and supporting marketing efforts.
Collaborate with internal marketing stakeholders to ensure execution of cross-functional tasks.
Qualifications and Skills
Education:
Bachelor’s degree in business administration, communications, or a related field preferred.
Experience:
1-3 years in program coordination, operations, or related roles; experience in non-profit or lottery sectors is a plus.
Technical Proficiency
:
Familiarity with tools such as GA4, Notion, Asana, Microsoft 365, and Excel is valued.
Skills:
Exceptional
communication skills
, both written and verbal, for partner management and winner communications.
Strong organizational skills with the ability to prioritize and manage multiple tasks against hard deadlines.
Attention to detail
, especially in operational and regulatory aspects where accuracy is critical.
Proactive
problem-solving
and
adaptability
in a
…
Title: Program Specialist
Company: Ascend FS
Location: Toronto, Ontario, Canada
Category: Non-Profit, Customer Service/HelpDesk
