Overview
Program Manager Services Jobs in Auburn, USA at Lutheran Community Services Northwest
Position: Program Manager 1 Housing Services
LCSNW Dons Place Main, 9 16th Street NW, Auburn, Washington, United States of America
Job Description
Compass Housing Alliance is proud to be a division of Lutheran Community Services Northwest (LCSNW). LCSNW partners with individuals, families, and communities for health, justice, and hope by providing support services in key areas such as behavioral health, child wellness, refugees and immigrants, and support to aging adults and people with disabilities to live independent lives. To learn more about the agency, visit (Use the “Apply for this Job” box below)..org
Benefits
- 37.5-hour work week to ensure work/life balance
- Medical, dental, vision, and prescription benefits
- Employer-paid short- and long-term disability insurance
- Life insurance coverage at no cost to you
- 2 weeks of vacation in your first year (based on hours worked)
- 2 weeks of sick leave (based on hours worked)
- 12 paid agency‑recognized holidays
- 2 floating holidays to use your way
- 403(b) retirement plan with employer matching (eligibility applies)
- Access to our Employee Assistance Program (EAP) for you and your family
- Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status
LocationReports To
Deputy Director of Permanent Supportive Housing
Schedule
Monday–Friday 9am–5pm plus evenings & weekends as needed for emergencies
Program Overview
Located in Auburn, WA, Don’s Place is a hybrid housing program combining aspects of both Compass’ enhanced shelter and permanent supportive housing programs. It provides non‑time limited emergency housing with 24/7 supportive services for adults and couples. Referrals for program participants are from Coordinated Entry for All (CEA) and the local Auburn community. In addition to supportive services, participants have access to daily meals, 24/7 staffing support, laundry, and other resources including referrals to medical and mental health services and other benefits to assist in addressing any barriers to long‑term, stable housing.
Responsibilities
How You Will Make an Impact
This position oversees all aspects of the assigned program. The primary role of the Program Manager is to ensure service delivery consistent with the Compass mission, values, and vision through appropriate planning, implementation, operation, and evaluation of assigned program(s). The Program Manager also seeks meaningful cross‑program collaborations through knowledge of other agency programs, initiatives, and strategic plans.
Planning
- Ensure financial performance for program(s) through proper budgeting and monitoring of revenue and expenses.
- Manage staff scheduling and ensure adequate coverage to provide service delivery.
- Facilitate quality and timely service delivery by working with staff to review process workflows and update practices.
- Ensure data collection systems are in place and that staff properly enter data in a timely fashion.
- Ensure timely reporting to all program funders by producing all monthly, quarterly, and annual invoices, billing, and reports per funder requirements.
Participation in Service Delivery
- Ensure knowledge of operation and awareness of emergent issues by being available to guests/residents.
- Occasional case management or handling of other client issues as well as covering various shifts and other staff assignments.
Evaluation
- Ensure timely and accurate data entry into all program‑specific databases.
- Create monthly statistical reports for internal and external purposes and analyze trends or critical findings.
- Use data from monthly and quarterly reports to analyze service delivery revenue (participant program fee/rent collection) and vacancy rates to identify areas for improvement as well as identifying new sources of revenue.
Representation & Advocacy
- Collaboration with existing partnerships, as well as developing new partnerships.
- Represent agency in community advocacy efforts by serving on boards, coalitions and work groups that influence public policy and community efforts to end homelessness.
- Build external relationships through coalitions and with contract monitors to foster positive working relationships and to secure future funds.
Title: Program Manager Services
Company: Lutheran Community Services Northwest
Location: Auburn, USA
Category:
