Overview
Program Director – Community Based Services Jobs in Winchester, VA at Connected Communities Inc
Connected Communities is seeking an experienced and mission-driven Program Director of Community-Based Services to lead the operations, performance, and continued development of our community-based programs.
This role is ideal for a leader who enjoys developing people, improving programs, solving operational challenges, and ensuring that clients and families receive consistent, high-quality services.
The successful candidate will bring strong people leadership, sound judgment, operational discipline, and an understanding of community-based behavioral health or human services.
If you are a collaborative leader who can build accountability while supporting employees and keeping client service at the center of program decisions, we would welcome the opportunity to meet you.
Key Responsibilities:
Program Leadership & Performance
- Provides overall leadership and oversight of community-based programs and assigned staff.
- Monitors caseloads, referrals, utilization, productivity, documentation, and service delivery to ensure program expectations are met.
- Maintains accountability for the agency-established utilization target, currently 85%, and addresses barriers affecting billing, caseload, or productivity expectations.
- Ensures incoming referrals are staffed appropriately and timely and oversees case assignment and coverage needs.
- Communicates regularly with the CEO regarding program performance, caseloads, staffing needs, employee performance, risks, and priorities.
Staff Supervision, Development & Performance
- Develops, implements, and evaluates measurable, evidence-based practices for the supervision, training, and development of community-based staff.
- Provides leadership, coaching, feedback, training, and remediation to supervisors, lead mentors, support specialists, interns, practicum students, and other assigned staff.
- Leads the quarterly evaluation process for community-based staff, including assigned supervisory staff.
- Oversees onboarding and program-specific training for new community-based staff, interns, and practicum students.
- Partners with Human Resources in hiring, performance management, corrective action, and termination decisions.
Clinical & Quality Oversight
- Partners with the Clinical Supervisor/Clinical Director to ensure services meet agency, clinical, legal, ethical, documentation, and quality assurance standards.
- Provides oversight of charting, recordkeeping, documentation practices, and the frequency and focus of staff supervision.
- Collaborates with clinical leadership to identify group supervision topics, staff training priorities, and development needs.
- Provides regular feedback to clinical and administrative leadership regarding staff performance, caseloads, quality, timeliness, and service-delivery concerns.
Staffing, Coverage & High-Needs Cases
- Coordinates with clinical and administrative leadership regarding call-outs, staffing gaps, case coverage, and reassignment of cases.
- Provides direct emergency case coverage when appropriate coverage cannot otherwise be secured.
- Participates in Family Partnership Meetings, court appointments, Residential Deviation matters, and other high-needs cases when senior program involvement is needed or other appropriate staff are unavailable.
Operations & Organizational Support
- Oversees the safety, sanitation, organization, and professional condition of locations where Community-Based Services are delivered.
- Represents Connected Communities at training, marketing, community, leadership, and board-related events as needed.
- Performs other related duties as assigned.
Qualifications:
Required
- 3–5 years of experience supervising staff.
- Experience in a nonprofit, community-based, human services, education, healthcare, or other mission-driven service organization.
- Understanding of evidence-based clinical practices.
- Strong organizational, analytical, problem-solving, judgment, and decision-making skills.
- Strong written and verbal communication skills, including the ability to communicate operational issues early, clearly, and appropriately to executive leadership.
- Proficiency in Microsoft Office applications.
- Ability to maintain a flexible schedule based on program needs.
Preferred
- Experience leading community-based, behavioral health, or human services programs.
- Bachelor’s degree in human services, social work, psychology, counseling, healthcare administration, nonprofit management, or a related field.
Job Type: Full-time
Pay: $50,000.00 – $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Winchester, VA 22601 (Required)
Ability to Relocate:
- Winchester, VA 22601: Relocate before starting work (Required)
Work Location: In person
Title: Program Director – Community Based Services
Company: Connected Communities Inc
Location: Winchester, VA
Category:
