Overview
Program Coordinator Jobs in Hughesville, MD at SOUTHERN MARYLAND TRI-COUNTY COMMUNITY ACTION COMMITTEE INC
Summary of Job Description: Responsible for reviewing the accuracy and eligibility of completed customer applications for energy assistance. The Program Coordinator will review and certify applications. Responsible for preparing and submitting reports. Develop outreach and recruitment plans, organize outreach and recruitment activities, and provide outreach services to designated counties. Duties involve working with utility vendors and direct supervision and training of assigned staff. The Program Coordinator is directly responsible to the Program Director.
Summary of Requirements: High School Diploma or equivalent. Some college preferred. Five years of previous office work, preferably in a nonprofit or customer service environment. Two (2) years of supervisory and/or management experience preferred. Skills and proficiency using Microsoft Word, Excel, Outlook, or other software applications to conduct research, retrieve data, create spreadsheets, and reports. Strong organizational skills, and attention to detail. Must always maintain confidentiality. Communication Skills: Communicates effectively, appropriately, and professionally in written and verbal formats with coworkers, supervisors, customers, and vendors
Responsibilities and Duties:
Ensure proper disbursement of program funds
Review and certify applications for state approval and payment.
Conduct file compliance audits
Prepare reports
Assists with audit/monitoring reports at the end of the program year
Provide Day to Day Oversight of Program and Assigned Staff
Monitor the day-to-day workload and productivity of assigned staff to ensure
compliance with State standards
Track daily status of Energy Assistance applications.
Serve as a contact person for vendors as required
Handle manager-level system adjustments of denied applications and reapplications
Generate and distribute application status reports
Respond to customer inquiries proficiently and thoroughly explain the requirements to
qualify for energy programs to potential clients
Act as a liaison between clients and vendors when services are disconnected
Provide outreach services to Calvert, Charles, and St. Mary’s Counties
Develop outreach and recruitment plan, and organize activities
Assists at all outreach and other events when requested
Refer clients to other resources for assistance
Provide presentations to community partners, when requested
Responsible for programmatic record keeping and report writing
Generate reports of certified applicants ready for payment
Generate productivity and statistic reports (assigned worker, pending, awaiting)
Generate a report to verify correct benefit amounts, fuel type prior to submission for
Payment
Generate weekly batch check run report for funds expended per designated
county/counties
Other duties as assigned.
Licenses or Certificates:
Valid Driver’s License.
Special Requirements:
State and Federal Bureau of Investigation Criminal Background Check, National Sex Offender Public Registry Check, Physical, Tuberculin PPD Tine Test at the time of employment, and annually, or by physician requirement, thereafter, and Pre-Employment, Random, Post-Accident Drug, and Alcohol testing. Availability to work evenings and weekends as needed.
Physical Demands:
Work requires limited physical effort.
Applications Accepted by Mail and Online
Mail to:
SMTCCAC, Inc. – Human Resources Dept.
P.O. Box 280 Hughesville, MD 20637
Online at:
www.smtccac.org
An Equal Opportunity/Affirmative Action Employer
Title: Program Coordinator
Company: SOUTHERN MARYLAND TRI-COUNTY COMMUNITY ACTION COMMITTEE INC
Location: Hughesville, MD
