Overview
Product Operations WHPW Specialist Jobs in Bloomington, MN at HealthPartners
Title: Product Operations WHPW Specialist
Company: HealthPartners
Location: Bloomington, MN
Job Description
HealthPartners is hiring a Product Operations WHPW Specialist. This position supports the Living Well product by managing day-to-day production support and operational tasks. Accountabilities include owning the completion of operational deliverables (internal, client-facing, and vendor-connected), as well as managing the resolution of operational and technical issues that may arise. This role acts as a liaison between the digital team and the business. This position reports directly to the Manager of Well-being Product, receiving mentorship and support from the Sr. Product Operations Specialist.
Accountabilities
- General
- Maintain working knowledge of internal and external systems that support products and programs
- Communicate with the Digital, Operations and Client Management teams on program status, issues and changes
- Provide project management coordination while working with internal and external stakeholders
- Establish and document new product and program processes
- Create and coordinate new product and program training
- Support WHPW Health Promotion Department annual plan goals and objectives
- Perform other duties as assigned
- Platform Operational Deliverables
- Complete the required operational tasks for all deliverable including but not limited to: scheduled processing, assist with web testing, website content updates, data-related activities such as data file loads and data troubleshooting
- Manage the calendar and schedule of all shared and customer-specific deliverables
- Evaluate existing processes and aid in implementing improvements that drive efficiency and accuracy
- Platform Production Support
- Triage incoming Service Now tickets and work with the appropriate team(s) to respond and/or to resolve the issue. This involves completing the necessary research on the incoming ticket and working the ticket to resolution
- Research and problem solve on platform issues and customer deliverables
- Troubleshoot production data or site functionality issues
- Product Vendor Support
- Involved throughout vendor integration work to ensure Product Operations can successfully and efficiently support vendor integration processes and production support issues
- Partner closely with the Product Consultant position, who owns the relationship management with the vendor
- Internal liaison and provider of day-to-day support for vendor-related operational tasks, including file feeds and technical specifications
- Primary contact for error resolution related to vendor-based services within the Living Well product
- Facilitate any necessary connection and communication between development team and the vendor
Required Qualifications
- Bachelor’s degree in health or technical-related fields and three years of experience in business unit or product operations, including experience with digital development, technical systems, and vendors
- OR, in lieu of a Bachelor’s degree, five years of experience in business unit or product operations, including experience with digital development, technical systems, and vendors
- Understanding of the software development process
- Process oriented, with strong attention to detail
- Ability to adapt to changing priorities and assignments
- Analytical and problem solving skills
- Excellent verbal and written communication skills
- Technology aptitude and data analysis skills
- Ability to represent Worksite Health and Population Well-being and HealthPartners in a professional manner
- Demonstrated planning and organizational skills
- Ability to work both independently and as part of a team
- Ability to simultaneously manage multiple projects
- Ability to identify urgent situations and act appropriately
- Strong customer/client service focus
- Strong computer skills, familiar with Microsoft Office products and capability to learn other computer and web-based applications and systems
Preferred Qualifications
- Knowledge of Continuous Quality Improvement practices.
- Understanding of health management systems (benefits, managed care)
- Experience with facilitating training sessions
- Previous experience with User Acceptance Testing (UAT)
About Us
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed To Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
