Overview
Philanthropy Operations Manager Jobs in Bethesda, MD at Bladder Cancer Advocacy Network
Title: Philanthropy Operations Manager
Company: Bladder Cancer Advocacy Network
Location: Bethesda, MD
TO BE CONSIDERED FOR THIS ROLE, PLEASE EMAIL YOUR RESUME AND COVER LETTER to Christina Todosow, MPA, Vice President of Development at [email protected]. LinkedIn applications will NOT be considered.
About BCAN
Founded in 2005, the Bladder Cancer Advocacy Network's (BCAN's) vision is to create better todays and more tomorrows for everyone impacted by bladder cancer. Our mission is to provide patients with the critical information and community support they need to thrive today – and champion innovative research and responsive national policy to inspire hope for tomorrow.
Each year, BCAN provides thousands of patients, caregivers and the medical community with the educational resources and support services they need to navigate their bladder cancer journeys. BCAN works collaboratively with medical and research professionals who are dedicated to the prevention, diagnosis and treatment of bladder cancer.
Role Overview – Philanthropy Operations Manager
The Philanthropy Operations Manager role combines strategic development operations responsibilities with a hands-on, team-oriented approach, requiring a willingness to support day-to-day database operations as needed as well as prospect research and moves management processes. The ideal candidate is comfortable rolling up their sleeves to assist with routine tasks that support the accuracy, integrity, and smooth operation of fundraising and related systems.
The selected individual will combine deep technical expertise in Raiser’s Edge NXT, Luminate Online, and TeamRaiser, with strong business management experience, proactively identifying opportunities to improve data quality, streamline processes, enhance reporting, and support data-driven strategy across the organization.
Primary Responsibilities
Database Management & Data Integrity
- Serve as the primary administrator for Raiser’s Edge NXT, including system configuration, data hygiene, maintenance, and optimization
- Establish and enforce data entry and use governance policies, procedures, and business rules
- Responsible for ongoing oversight and monitoring of data entry, including the accuracy, consistency, and completeness of constituent and gift data
- Oversee accurate data imports, exports, and integrations with third-party systems
- Develop and maintain documentation for database standards and processes
- Manage deduplication, data hygiene, and ongoing data quality initiatives
- Contribute to the organization’s data and technology strategy, particularly related to fundraising and engagement systems
- Identify opportunities to improve processes, reduce manual work, and enhance user experience
- Stay current on Raiser’s Edge enhancements, and manage new feature implementation, roll out and adoption across all user groups
- Lead or support special projects related to data, reporting, or system improvements
Fundraising Operations
- Gift administration and entry, contact list import/export, and other routine database functions
- Ensure proper setup and tracking of campaigns, funds, appeals, and gift entry processes
- Support moves management and donor lifecycle tracking within the CRM and identifying major donor prospects based on wealth screening data and engagement history with BCAN
- Provide guidance on best practices for data entry and fundraising workflows
- Collaborate with finance to support reconciliation and financial reporting
- Process acknowledgements for off-line donations in a timely manner
Reporting & Analytics
- Design, build, and maintain reports, dashboards, and queries to support fundraising and organizational decision-making
- Provide oversight and best practices for the use of wealth screening software, including iWave
- Support KPI tracking, pipeline analysis, and campaign performance measurement
- Identify trends and opportunities through data analysis to improve fundraising outcomes
- Prepare reconciliation reports for donors and partners
Systems Integration & Optimization
- Collaborate with other system owners to manage integrations and other functions between Raiser’s Edge and key organizational systems (including QuickBooks, Luminate Online, TeamRaiser, Active Campaign, and Fundraise Up)
- Evaluate and recommend tools or enhancements to improve system functionality and efficiency; support implementation of new systems or upgrades, including data migration and testing
- Ensure data flows are well-documented and aligned with system-of-record principles
- Provide training and support staff on database use, including contact management and reporting best practices
- Act as a liaison between technical and non-technical stakeholders
- Provide ongoing support and troubleshooting for database users
Required Experience & Qualifications
- 5–8+ years of experience managing Raiser’s Edge NXT, including hands-on data entry, troubleshooting, and data health responsibilities
- Experience and comfort with HTML to support peer-to-peer website development and updates
- Demonstrated experience in nonprofit fundraising operations, including gift processing, campaigns, and donor management
- Proven experience providing effective hands-on training on CRM to staff and volunteers with varying degrees of technical skill
- Strong understanding of data governance, data quality standards, and database best practices
- Advanced skills in reporting, query building, and data analysis
- Experience managing data imports, exports, and system integrations
- Proven ability to translate business needs into technical solutions and actionable insights
- Experience with wealth screening tools (iWave preferred) and implementation strategy to support moves management and portfolio development
- Self-starter with strong attention to detail, commitment to data accuracy and the ability to collaborate with multiple stakeholders while driving results
- Excellent communication skills with the ability to train and support non-technical users
Preferred Qualifications
- Deep expertise using and managing integrated nonprofit technology ecosystems (online fundraising platforms, marketing automation tools, financial systems) to support the creation and management of stewardship and engagement
- Experience leading database-related projects or system implementations/migrations
- Knowledge of fundraising best practices, including moves management and donor segmentation
- Experience developing or enforcing CRM business rules and governance frameworks
Details: This position is full-time at 40 hours/week.
- Location: this position is a hybrid role with a requirement for one day a week in BCAN’s Bethesda’s office
- Compensation: Salary range for this position is $80,000 – $95,000. BCAN offers an excellent benefits package including paid time off, retirement plan contributions, medical, dental, vision insurance and competitive salary commensurate with experience. BCAN is a leader in the bladder cancer community and is committed to diversity.
For consideration, please submit your resume and a cover letter explaining your interest in BCAN and this role as well as provide examples of your relevant skills and successes to Christina Todosow, MPA, Vice President of Development at [email protected]. LINKEDIN APPLICATIONS WILL NOT BE ACCEPTED.
