Overview
Per Diem -Patient Experience Representative I Jobs in Brookline, MA at Boston Children’s Hospital
79817BR
Psychiatry and Behavioral Sciences
Job Posting Description
This Patient Experience Representative within our Psychiatry Consultation Service is 100% in office and will be responsible for:
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Check In / Check Out:
Monitoring daily schedule and coordinating flow with clinicians/supervisor
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Administrative:
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Delivering/picking up surveys or forms with patients/families
To qualify, you must have:
A high school level of education, Bachelor’s Degree preferred
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
Schedule: As needed. Hours of operation are Monday-Thursday 7:00am-7:00pm and Friday 8:30am-5:00pm
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Status
Part-Time
Regular, Temporary, Per Diem
Per Diem
Standard Hours per Week
1
Office/Site Location
Brookline
Job Posting Category
Administration
Remote Eligibility
Part Remote/Hybrid
Title: Per Diem -Patient Experience Representative I
Company: Boston Children’s Hospital
Location: Brookline, MA
Category:
