Overview
Payment Support Associate Jobs in United States at RemoteHunter
Title: Payment Support Associate
Company: RemoteHunter
Location: United States
1. About Our Client:
This organization is a nonprofit small business lender dedicated to creating economic opportunities by providing entrepreneurs with access to capital and business support. Operating as an accredited Community Development Financial Institution (CDFI) since 1991, it has delivered nearly $600 million in funding to over 70,000 small business owners nationwide. The organization focuses on supporting healthy enterprise growth and contributing to thriving local economies.
2. About the Opportunity:
The Payment Support Associate plays a vital role in maintaining the health of the loan portfolio by assisting entrepreneurs in managing repayment challenges. This position involves proactive client engagement and repayment solution support to help borrowers succeed while ensuring the organization’s financial sustainability. Reporting to the Director of Credit Risk, the role impacts portfolio quality and client repayment outcomes.
3. Responsibilities:
• Manage high volumes of client communications in compliance with FDCPA standards.
• Engage proactively with borrowers facing payment difficulties to assess causes and negotiate solutions.
• Support recovery and account management including coordination with third-party vendors and accurate documentation.
• Collaborate with Credit Risk and Loan Servicing teams to maintain portfolio health.
• Assist with loan servicing operations including documentation, data entry, and reconciliation.
• Identify trends and inefficiencies to improve workflows and documentation.
• Partner with Technology teams to report system issues and support enhancements.
• Respond to client and staff inquiries regarding account details and repayments.
• Ensure compliance in client correspondence and maintain secure, organized client records.
• Support development and implementation of tailored repayment strategies.
• Participate in team meetings and contribute to departmental goals aligned with financial health promotion.
4. Requirements:
• Effective communication skills, including written and verbal proficiency.
• Strong customer service and professional relationship skills.
• Accountability for individual and team performance.
• High attention to detail and accuracy.
• Ability to manage time and resources productively.
• Analytical skills to evaluate and apply data to problem solving.
• Strong organizational and recordkeeping abilities.
• Knowledge of and adherence to organizational policies.
• Ability to foster teamwork and positive work relationships.
5. Pay Range and Compensation Package:
• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
