Overview
Patient Relations Specialist Jobs in Los Angeles, CA at Dignity Health
Title: Patient Relations Specialist
Company: Dignity Health
Location: Los Angeles, CA
Overview
Founded in 1955 Dignity Health – Northridge Hospital Medical Center is a 394-bed acute care nonprofit community hospital located in Northridge California. The hospital offers a full complement of award winning services including the Leavey Cancer Center a cardiovascular center stroke center the Center for Assault Treatment Services a pediatric medical center and the only pediatric trauma center in the San Fernando Valley. As a leading provider of compassionate high-quality and affordable patient-centered care we share a rich legacy with Dignity Health one of the nation’s five largest health care systems. We are part of a 21-state network of nearly 9000 physicians 62000 employees and more than 400 care centers. Visit here dignityhealth.org/northridgehospital for more information.
One Community. One Mission. One California
Patient Relations Specialist – Risk Management
Northridge Hospital Medical Center
We are seeking a dedicated and compassionate Patient Relations Specialist to join our healthcare team. The Patient Relations Specialist plays a vital role in ensuring a positive patient experience and acts as a liaison between patients, their families, and healthcare providers. The ideal candidate will have excellent communication skills, empathy, and a strong commitment to patient satisfaction
Responsibilities
Addresses patient concerns/complaints by interviewing patients or their representatives and the staff, investigating, analyzing, and facilitating the resolution of customer complaints and concerns.
Collaborates with patient care staff to identify and resolve issues early and to the extent possible, at the point of care.
Conducts follow-up to ensure customer satisfaction and to reduce risk. Reviews patient survey results to identify complaints or problems that require attention.
Resolves issues before they become major sources of concern.
Documents complaints, suggestions, and compliments in a timely manner.
Works with Patient Safety and others to identify and address potential liability issues as well as facilitates resolution of missing property claims.
Participates in the review, analysis, and evaluation of patient/family service and complaint management data (assigning tasks through electronic system, monitoring completion within guidelines, and appropriate intervention and resolution by managers(s) assigned);
Recommends innovative solutions to customer service issues including systems problems and gaps in customer relations skills in assigned areas.
Generates reports for documented complaints and grievances.
Qualifications
Minimum of three (3) years of risk management, patient safety, and/or other related professional experience.
Bachelor’s degree or five (5) years of related job or industry experience in lieu of degree.
RN experience preferred.
Fire Safety card (must obtain 90 days from start date)
Excellent interpersonal, listening, and communication skills with a strong ability to empathize with customers.
Strong time management and organization skills.
Ability to meet deadlines and respond to shifting priorities.
Strong analytical skills; ability to organize and present information orally and in writing.
Initiative and judgment; Ability to handle responsibilities independently.
Pay Range
$34.50 – $45.21 /hour
