Overview
Patient Experience Representative – ASAP Program Jobs in Brookline, MA at Boston Children’s Hospital
Full Job Description
80585BR
Pediatrics-Addiction Medicine
Job Posting Description
Department Summary:
The Adolescent Substance Use & Addiction Program (ASAP) at Boston Children’s Hospital provides national leadership in the evaluation and treatment of substance use problems and disorders in children and adolescents.
Key responsibilities
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Check In / Check Out:
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisors
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Administrative:
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Minimum qualifications
Education:
A high school diploma/GED
Experience:
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
This role is eligible for a $2,000 sign on bonus
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Status
Full-Time
Regular, Temporary, Per Diem
Regular
Standard Hours per Week
40
Office/Site Location
Brookline
Job Posting Category
Administration
Remote Eligibility
Part Remote/Hybrid
Title: Patient Experience Representative – ASAP Program
Company: Boston Children’s Hospital
Location: Brookline, MA
Category:
