Overview
Part-Time Concierge (Sat-Sun 8am-4pm) Jobs in Phoenix, AZ at First Place AZ
About First Place AZ
We are a spirited charitable nonprofit organization developing and operating home and community options for adults with autism and other neurodiversities. First Place-Phoenix, our flagship property, is raising the bar on supportive housing for this population and represents home for individuals who live here, peace of mind for family and friends, and an inspiring and enriching workplace environment.
First Place AZ is an equal opportunity employer and encourages individuals from diverse backgrounds to apply.
The Opportunity
Under the direction of the Director of Property Relations and in collaboration with all team members at First Place, the Concierge staff will work together to uphold excelling customer service to residents, staff and guests of First Place.
Who You Are
You have a passion for and experience in providing excelling customer service. You have experience working with a neurodiverse population – specifically modeling and/or prompting individuals with autism or other neurodiversities when performing independent living skills and experience with supportive decision making.
You can work in a fast-paced environment while remaining flexible, organized, proactive, resourceful, and efficient, with a high level of professionalism. Collaboration, demonstrated commitment to high professional and ethical standards, achieving established organizational outcomes and promoting a diverse workplace. You are open to direction and supervisory feedback; committed to high-quality job performance; comfortable and confident in sharing and receiving ideas and feedback within a team.
What You’ll Do
- Monitor activities and perform the following duties at the front desk located in the lobby of the First Place Apartments:
- Monitor/ensure security of main entrance
- Grant access into the building
- Accept and distribute mail, packages, and deliveries (USPS, UPS, FedEx, groceries, etc.)
- Manage the check-in and check-out of all visitors
- Answer phone
- Communicate the arrival of visitors to appropriate staff and/or residents using internal phone system
- Monitor direct notifications/alerts from resident units
- Address all inquiries and forward to appropriate party
- Provide directions/navigation instructions to assist residents and visitors in locating on-site and community destinations
- Coordinate with shift staff any identified support/service needs of residents
- Provide consistent, excellent customer service to residents, families, co-workers and visitors.
- Perform other duties as assigned by supervisor.
Supervisory Responsibilities
This role has no supervisory responsibilities.
What You’ll Bring
- High school diploma or G.E.D. required.
- Minimum one year of experience in customer service.
- Outstanding references from previous employers.
- Demonstrates integrity, respect, kindness and excellence in work and interactions.
- Ability to work in a fast-paced environment.
- Ability to work effectively with individuals of varied ethnic, social and cultural backgrounds.
- Showing of support and respect for an individual’s right to self-determination and independence within the neurodiverse population at First Place AZ.
- Ability to work under pressure.
- Ability to multi-task and problem-solve independently.
- Ability to self-direct tasks and activities.
- Willingness to take direction and to be open to supervisory feedback.
- Commitment to a high-quality job performance.
- Willingness to receive feedback from and share ideas with the First Place AZ team.
- Ability to assess needs of residents/TA students and deploy appropriate intervention when needed.
What To Expect
The position takes place in an office environment. Exposure to varying temperatures and weather elements can apply. The noise level ranges from quiet to moderate.
Physical Demands:
The position may require the following physical demands:
- Ascending/descending stairs.
- Moving about to accomplish tasks or moving from one worksite to another.
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Constantly operates a computer and other office productivity machinery, such as a copy machine, and computer printer.
- Communicating with others to exchange information so others will understand. Must be able to exchange accurate information in these situations.
- Repeating motions that may include the wrists, hands, and/or fingers.
- Demonstrates integrity, respect, kindness and excellence in work and interactions.
- Assessing the accuracy, neatness and thoroughness of the work assigned.
- Lifting objects up to 25-50 lbs.
*All potential employees of First Place will be required to pass a thorough criminal background check, drug screening and any other offender/registry clearances as identified and deemed appropriate by the organization.
Job Type: Part-time
Pay: $20.00 – $21.00 per hour
Experience:
- Customer service: 1 year (Required)
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Phoenix, AZ 85012 (Required)
Work Location: In person
Title: Part-Time Concierge (Sat-Sun 8am-4pm)
Company: First Place AZ
Location: Phoenix, AZ
Category:
