Overview
Palliative Care Administrative Coordinator Jobs in Charlottesville, VA at Hospice of the Piedmont Inc
At Hospice of the Piedmont, every interaction matters. As a Palliative Care Administrative Coordinator, you’ll play a vital role in supporting patients, families, and healthcare providers by ensuring seamless communication, scheduling, and care coordination.
We’re looking for a compassionate, organized professional who excels at building relationships, solving problems, and keeping operations running smoothly. If you enjoy helping others, thrive in a collaborative healthcare environment, and take pride in delivering exceptional service, we’d love to hear from you.
Responsibilities:
Patient Communication & Support
- Answer and manage incoming phone calls and messages.
- Serve as a primary contact for patients, families, and referral sources.
- Respond to routine inquiries and direct clinical concerns to the appropriate team member.
- Facilitate communication among patients, families, providers, and staff.
Scheduling & Care Coordination
- Schedule new and follow-up patient appointments.
- Maintain provider schedules and appointment calendars.
- Confirm appointments and communicate schedule changes.
- Support coordination of patient care activities and follow-up needs.
Patient Registration, Insurance & Billing Support
- Verify insurance eligibility and demographic information.
- Obtain and maintain patient consents and required documentation.
- Collect and update patient registration information, including Social Security and guarantor information as required.
- Support billing processes by ensuring accurate patient and insurance information.
- Assist with resolving registration, insurance, and billing-related issues.
Administrative Support
- Maintain accurate patient records and documentation.
- Process incoming records, correspondence, and forms.
- Assist with reports, data tracking, and other administrative duties
Qualifications:
- High school diploma or equivalent required.
- Prior administrative experience required; healthcare experience preferred.
- Knowledge of medical scheduling, insurance verification, registration, or billing processes preferred.
- Strong organizational, communication, and customer service skills.
- Proficiency in Microsoft Office and electronic medical record systems.
Core Competencies:
- Compassion and professionalism
- Excellent customer service
- Attention to detail
- Organization and time management
- Teamwork and collaboration
- Commitment to Hospice of the Piedmont’s mission and values
Physical Requirements:
- Communicate by phone, writing, typing, speaking
- Prolonged screen-focused duties in a stationary position
- Lift up to 20 pounds
- Local and regional travel and work hours that will extend into the evenings and weekends when necessary
Hospice of the Piedmont is a non-profit, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and patients served.
**Actual starting pay will be based on relevant experience and qualifications**
Title: Palliative Care Administrative Coordinator
Company: Hospice of the Piedmont Inc
Location: Charlottesville, VA
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