Overview
Outreach and Housing Assistance Worker; Outreach Jobs in Lindsay, Canada at City of Kawartha Lake
Position: Outreach and Housing Assistance Worker (Outreach)
Job Title
Outreach and Housing Assistance Worker
Wage
$38.57 hourly (2026)
Reports to
Program Supervisor (Homelessness)
Location
Hybrid role with time spent in both Lindsay and Haliburton, ON . Combination of approximately 70% in ‘field’ locations throughout the municipality where people experiencing homelessness may be staying, and 30% general office environment.
Hours of Work
Normal working hours are 35 hours per week, seven (7) hours per day with core working hours between 8:00 a.m. and 5:00 p.m. May attend meetings, conferences and departmental emergency situations, which may be outside of normal business hours.
Other
Regular exposure to secondary traumatic stress (STS), which may contribute to the experience of compassion fatigue. Ability to exert up to 13.6 kg (30 lbs) of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Involves walking or standing most of the time.
Summary
Under the direction of the Program Supervisor (Homelessness), the Outreach and Housing Assistance Worker (OHAW) will provide community outreach and other stabilization supports to those experiencing homelessness. Outreach may be at non‑profit housing provider locations, at the park, down the trail or anywhere where people experiencing homelessness may be staying. The OHAW will also provide short‑term case management support for individuals and families transitioning from homelessness to housing.
Essential
Duties
- Engage with unsheltered individuals as the homelessness street outreach lead in sometimes challenging environments, conducting field‑based assessments to determine the individual’s vulnerability and risk factors; following the assessment, intervene with appropriate responses with a trauma and violence informed approach using de‑escalation techniques, if necessary.
- Provide stabilization supports for identified individuals and families, including service referrals and advocacy to connect people experiencing homelessness in areas such as income assistance, housing, health services such as mental health and substance use support, counselling and education that can support them on their path to housing and life stability.
- Implement various housing‑based case management tools and practices, when supporting individuals transitioning from homelessness to housing.
- Update and maintain all files, documentation and databases including, but not limited to:
Homelessness By‑Name List (BNL), community housing waiting list applications, Canada Ontario Housing Benefit (COHB) applications. - Provide training, such as Rent Smart, to those in the community that could benefit from additional knowledge around how to make their housing journey successful.
- Build and maintain positive collaborative working relationships with other service agencies to help support improved outcomes for people experiencing homelessness.
- Connect with non‑profit housing providers and offer support to both landlords and tenants.
- Co‑lead and help facilitate community outreach initiative services that bring service agencies together to support those experiencing homelessness or who may require additional support.
- Support occasional coverage to administer life stabilization support benefits to people who are eligible for funding to help stabilize their housing.
Professional Team Responsibilities
- Administer procedures and recommend resources to achieve strategic objectives.
- Complete continuous research and analysis of industry trends and issues to make recommendations to management and remain current in area of specialty.
- Manage stakeholder interactions in the supply and receipt of information, analysis, and resolution of issues.
- Partner with internal process or program owners to share program objectives, analyze gaps, provide advice on actions to be incorporated in others’ processes, act as a program/service champion.
- Manage customer service concerns, investigating, problem solving and responding as appropriate.
- Maintain documentation and or databases and corporate records in accordance with policy and divisional practice; consider legislative municipal requirements such as MFIPPA.
- Provide data to allow reporting and…
Title: Outreach and Housing Assistance Worker; Outreach
Company: City of Kawartha Lake
Location: Lindsay, Canada
Category:
