Overview
Outreach and Enrollment Counselor Jobs in Escondido, CA at Neighborhood Healthcare
Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.
The Outreach and Enrollment Counselor will conduct outreach and in-reach, educate, and assist clients enrolling in affordable health insurance coverage through Covered CA, Medi-Cal, Medicare, or the Children’s Health Insurance Program as well as non-health insurance programs such as Cal Fresh.
This position requires availability to work evenings and weekends as needed to support community events/meetings. While the standard schedule for this role is 40 hours per week, flexibility is provided and weekday hours can be adjusted when weekend/evening work is required.
Responsibilities
Conducts outreach activities and presentations at school and community events such as health fairs, churches, farmers markets, grocery stores, and local businesses; events may be scheduled during weekday, evening or on weekends
Networks and establishes community relationships and partnerships
Understands and complies with monthly and yearly end goals and objectives in the various grant contracts and maintains complete data for monthly reporting
Supports NHC efforts for patient retention as well as increasing new patient growth
Presents health concepts to individuals and small groups
Disseminates information about affordable health insurance coverage to families and individuals
Conduct in-reach phone calls to current patients to offer enrollment assistance
Provides enrollment assistance in affordable health insurance coverage through Covered CA, Medi-Cal and the Children’s Health Insurance Program as appropriate
Provides education and enrollment assistance for the CalFresh program
Provides education on other community resources and assistance programs, such as SDG&E CARE program
Assists the applicant with questions regarding health insurance, healthcare access and other resources and ensures enrollment process is completed
Refers applicants to their medical home and other needed resources at time of application completion
Receives referrals from collaborating and partner agencies
Performs inter-departmental referrals for patient in need of medical, dental, and behavioral health services or other available services
Provides coverage updates to clients regarding their affordable health insurance
Attends meetings and trainings necessary for the position sustainment and growth
Prepare monthly quantitative and qualitative report on outreach/in-reach and application assistance activities
Shares feedback from patient experiences to improve access to health care
Keeps self and others informed of organizational activities and promotes mission and goals
Conducts patient referrals to assigned Medicare agents as required
Assists in the efforts to retain patients and support efforts at eliminating patient attrition
Qualifications
Education/Experience
High school/GED required
Covered California certification required within 90 days of employment
One year experience in government or community program eligibility/screening for Medi-Cal or Medi-Cal for families preferred
Certified Enrollment Counselor for Covered CA experience preferred
Bilingual (English/Spanish) required
Additional Qualifications (Knowledge, Skills and Abilities)
Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Knowledgeable about and experience with health care and social service resources in the community preferred
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Physical Requirements
Ability to lift/carry 50 lbs/weight
Ability to stand for long periods of time
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!
Pay range: $23.94-$30.58 per hour, depending on experience.
Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Title: Outreach and Enrollment Counselor
Company: Neighborhood Healthcare
Location: Escondido, CA
