Overview
OPERATOR – COMMUNICATIONS Jobs in Alliance, OH at Aultman Health Foundation
Home Care Powered by AUAF is a fast growing non-profit organization providing non-medical in-home care services to clients for over 30 years. Our involvement with the Arizona Health Care Cost Containment System (AHCCCS) program offers our clients a cost-effective alternative to an assisted living facility placement. It also allows our clients to provide home care from their families or people they already know.
About the Position
The Client Relations Associate is the face of the agency. The associate greets guests, assists clients and caregivers at the office, and processes employee enrollment paperwork, all while exhibiting superior customer service. This position reports to the Client Relations Manager.
Responsibilities
Provide outstanding customer service
Prepare new client referral files and sending them to the referral agencies
Schedule and complete caregiver application appointments, including:
Providing the application
Copying documents
Assisting them with any questions
Review application files for completeness
Run background checks and provide fingerprint clearance forms
Update applicant files in our electronic filing systems
Run annual employee background checks
Communicate applicant status to other departments
Follow up with applicants that have not completed their file or submitted fingerprint results
Update department spreadsheets tracking referrals and applicants
Coordinate with branch offices to ensure work is completed on time
Cover the front desk/reception as needed
Other duties as assigned
Qualifications
Required
High School Diploma or GED
Authorized to work in the United States
Pass state required background checks
Preferred
College degree or equivalent work experience
Knowledge of health care/home care industry
Speaks a second language
Required Skills
Proficient in Microsoft Office (Excel, Outlook, Word)
Excellent customer service
Superior organization and time management
Detail oriented
Ability to keep client, caregiver, and AUAF information confidential
Physical Requirements
Lift up to 10lbs
Sitting for extended periods of time
Operate office equipment (copier, fax, scanner, phone, computer)
Extended periods of time on the phone, typing, and reading on a computer screen
AUAF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity, and reasonable accommodations for people with disabilities.
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Work Location: In person
Title: OPERATOR – COMMUNICATIONS
Company: Aultman Health Foundation
Location: Alliance, OH
