Overview
Operations and Administrative Manager Jobs in Holyoke, MA at Western MA Training Consortium
JOB POSTING
Operations & Administrative Manager
Administration
JOB AT A GLANCE
PROGRAM
Administration
LOCATION
Holyoke
SCHEDULE
Monday-Friday, 8:00 AM-4:00 PM
With On-Call after hours responsibilities
EMPLOYMENT STATUS
Full-time, non-exempt
REPORTS TO
Director of Operations
HOURLY RATE / SALARY RANGE
$26-$28 per hour
READY TO APPLY?
APPLICATION DEADLINE
September 11, 2026
SEND RESUME TO
Aritza Sanchez
Position Overview
The Consortium is hiring an Operations & Administrative Manager. This is a full-time, non-exempt position working Monday through Friday from 8:00 AM to 4:00 PM with some after-hours on-call responsibilities. The position participates in the Operations On-Call team, responding to operational needs and following established procedures and escalation protocols. The position reports to the Director of Operations and provides direct supervision and support to the Administrative Assistant.
The Operations & Administrative Manager engages the Consortium’s mission operationally, to create conditions where people are supported to grow and thrive. This position coordinates administrative operations, office management, facilities support, organizational systems, and day-to-day operational functions while managing efficient administrative services across the agency and creating a welcoming, organized, and accessible work environment that is committed to social justice.
About The Consortium
At the Consortium, we are a learning organization that values lived experience and is dedicated to supporting twelve (and growing) inclusive communities across Western Massachusetts and Connecticut. We create conditions in which people who have faced marginalization, oppression, or otherwise have felt invisible are better able to pursue their dreams and strengthen communities through voice, choice, and inclusion. We are committed to addressing systems of oppression and to undoing the harms they have caused.
If you align with these values and are committed to social justice, we invite you to consider building your career with us.
Responsibilities
Administrative Operations & Team Coordination
· Coordinate and oversee daily administrative and operational functions.
· Provide direct supervision to the Administrative Assistant, including regular check-ins, guidance, workload coordination, performance feedback, and support with professional development.
· Support clear priorities, accountability, and effective coordination of the Administrative Assistant’s responsibilities across Operations and the agency.
· Develop, maintain, and improve administrative systems, procedures, workflows, and organizational tools.
· Maintain agency records, archives, files, and operational documentation.
· Assist with organizational communications, scheduling, meeting preparation, and project coordination.
· Support agency compliance, safety, and operational reporting requirements.
· Serve as a member of the Administrative Team and provide backup support as needed.
Administrative Support for Operations
· Provide administrative support to the Director of Operations.
· Assist with scheduling, communications, document preparation, and tracking tasks.
· Maintain filing systems including physical files, digital organization, and archival materials.
· Support preparation and logistics for meetings, staff gatherings, and internal events.
· Assist with documentation related to safety, property, equipment, and operational compliance.
· Track and coordinate agency-wide archives for 12 + programs.
· Provide administrative assistance to agency or program staff as needed for backup.
· Serve as a member of the Administrative Team.
Operations Systems Development & Improvement
· Support the Director of Operations in maintaining and improving Operations systems during the interim period.
· Help update procedures, checklists, tracking tools, and workflows to strengthen operational consistency.
· Maintain organized documentation of Operations systems and ensure accessibility to relevant staff.
· Assist in identifying opportunities for clearer, more efficient processes within Operations.
· Support rollout of system updates by assisting with communication, materials, and revisions.
· Participate in the Operations On-Call rotation, responding to operational needs and following established procedures and escalation protocols.
Facilities & Property Coordination
· Monitor administrative office spaces and coordinate repairs or vendor visits when needed.
· Track and maintain inventory of office supplies, property-related items, and equipment.
· Conduct courier tasks for Operations, including transporting documents, supplies, or small equipment.
· Support documentation and coordination of safety inspections, maintenance requests, and compliance schedules.
· Assist with tasks related to agency vehicles such as logs, inspections, and mileage tracking.
· Perform miscellaneous duties as assigned.
Qualifications and Requirements
Required
· Strong administrative and organizational skills with attention to detail.
· Operations and/or office experience.
· Excellent communication and interpersonal skills grounded in inclusion and trauma-sensitive practice.
· Ability to maintain confidentiality and exercise sound judgment.
· Commitment to anti-racist, LGBTQ+ inclusive social justice values and the Consortium’s mission.
· Ability to lift at least 25 pounds and navigate office spaces comfortably.
Preferred
· Bilingual Spanish.
· Experience in operations, system development, administrative support, or reception.
· Experience in nonprofit, community-based, or multicultural environments.
Compensation and Benefits
· Competitive salary
· Medical, Dental, LTD, and Life Insurance
· Tuition Support
· 403(b) Plan
· Personal Leave Time Off, including vacation, bereavement, and sick days
· Twelve paid holidays
Equal Employment Opportunity
The Western Massachusetts Training Consortium, Inc. is committed to equal employment opportunity for all applicants and employees. We prohibit discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, and disability, and we support affirmative action to address past imbalances in the workforce.
Pay: $26.00 – $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Title: Operations and Administrative Manager
Company: Western MA Training Consortium
Location: Holyoke, MA
Category:
