Overview
Membership Manager Jobs in Madison, USA at Olbrich Botanical Society Inc.
- Location 3330 Atwood Avenue,Madison, WI, 53704,United States
- Base Pay $24.00 – $29.00 / Hour
- Job Category Development & Membership, Customer Service, Operations
- Industry Public Gardens, Museums, Nonprofit
- Employee Type Full Time
- Required Degree 4 Year Degree
- Manage Others No
- Name Matthew Schoeffler
ORGANIZATION OVERVIEW: For nearly 75 years, Olbrich Botanical Gardens has enriched lives and inspired people to live in harmony with the natural world. Located on Madison’s east side, Olbrich features a 10,000-square-foot tropical conservatory and 16 acres of stunning outdoor gardens, welcoming nearly 400,000 visitors annually, including more than 8,500 member households. The outdoor gardens include 10 unique specialty gardens and received the 2022 American Horticultural Society Environmental Award.
Indoors, the tropical Bolz Conservatoryexhibitsan extraordinary collection of exotic plants and orchids complemented by colorful birds and koi. Olbrich is committed to a culture of sustainability and education so that everyone – including future generations – can experience and learn about the fascinating world of plants and gardens.
Olbrich Botanical Gardens isoperatedthrough a public/private partnership between the City of Madison and the Olbrich Botanical Society(OBS), the non-profit organization that raises over $4.7million each year to support the daily operation of the Gardens.
Together both entities manage a combined operating budget of $7 million and anadditionalyearly capital improvement budget.
OBS helps lead capital campaigns, including its most recent campaign(2020) that raised $6 million to build new greenhouses and the Frautschi Family Learning Center.
INCLUSION COMMITMENT: In pursuit of our mission to enrich lives and inspire harmony with the natural world, Olbrich Botanical Gardens is committed to creating an inclusive environment where every guest, volunteer, and staff member is valued and feels they belong. With mindful intent and dedication to continuous learning, we will work to remove barriers to inclusion through education, organizational improvements, and collaborative partnerships with our diverse community.
Together, we celebrate the importance of plants and foster a sustainable, connected world.
The Organization has reviewed thispositiondescription to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities,skillsand abilities.
Please note other duties and responsibilities may be assigned or removed at any time.
This document does notrepresenta contract of employment, and the Organization reserves the right to change this position description and/or assign tasks for the employee to perform, as the Organization maydeemappropriate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Requirements
PURPOSE OF POSITION: The Membership Manager leads the strategy, execution, and growth of Olbrich Botanical Society’s membership program, a critical component of the organization’s fundraising and engagement efforts. The Membership Manager is responsible for acquiring, retaining, and upgrading members; increasing membership revenue; fostering meaningful member experiences; and creating pathways for deeper philanthropic engagement. Working collaboratively with staff across the organization, this position ensures a welcoming and rewarding membership experience that builds loyalty, advances Olbrich’s mission, and contributes to the long‐term sustainability of the Gardens.
The ideal candidate is a creative and data-informed relationship builder who combines strategic thinking, exceptional customer service, and strong project management skills to achieve ambitious membership and revenue goals.
E SSENTIALDUTIESAND RESPONSIBILITIES:
- Member ship Strategy and Growth (25%)
- Develop, implement, and evaluate a comprehensive membership program focused on acquisition, renewal, retention, re-engagement, and membership upgrades.
- Lead efforts to grow number of membership households, achieve established retention goals, and generate increases in annual membership revenue annually.
- Partner with the Director of Development to launch and manage a new corporate membership program, including acquisition, renewals, and benefit fulfillment.
- Analyze membership performance data and trends to inform strategy, improve outcomes, and measure progress toward organizational goals.
- Evaluate membership benefits, pricing, services, and policies, recommending enhancements that strengthen engagement, retention, and revenue.
- Monitor emerging trends and best practices in membership and donor engagement.
- Communication and Engagement (25%)
- Develop and manage membership communications across multiple channels, including acquisition campaigns, renewals, appeals, welcome…
Title: Membership Manager
Company: Olbrich Botanical Society Inc.
Location: Madison, USA
Category:
