Overview
Membership & Front Desk Clerk (all branches, Lansing YMCA) Jobs in Lansing, MI at YMCA of Metropolitan Lansing
Imagine having the opportunity to create a meaningful employment experience, one that meets your career goals and your desire to do socially responsible work.
What type of organization would you choose?
For more than 100 years, Girl Scouts has helped girls develop the skills and confidence they need to succeed in every area of life. From the youngest Girl Scout to our graduating high school seniors, Girl Scouts of all backgrounds and abilities can be unapologetically themselves as they discover their strengths and rise to meet new challenges. Through our programming, girls are exposed to a vast array of educational topics such as the arts, entrepreneurship, the outdoors, STEM and more. In Girl Scouts, girls learn what it takes to be a leader. The leadership program for girls is based on the Girl Scout Leadership Experience model, which allows girls to discover a positive value system and a strong sense of self, connect with others, build healthy relationships, identify causes that are meaningful, and take action to make the world a better place.
The Helpdesk Support Technician provides excellent customer service and technical support for Council staff and volunteers in with efficiency and accuracy.
Hours: Monday-Thursday 8:30am-4pm (subject to change)
Essential Duties and Responsibilities include the following and other duties as assigned.
Provide first level contact and convey resolutions to customer issues.
Review council performance dashboards
Manage and/or escalate issues and unresolved requests for assistance, while working independently to address needs within knowledge base
Assist with support for a wide variety of hardware and software
Assist with A/V setup and tear down of equipment for presentations, events, and meetings
Assist with computer setup, testing, refreshing and deployment of computers/laptops
Assist with maintenance of technology inventory
Assist with creation and maintenance of user accounts
Qualifications:
This is an entry level position. High School Diploma or equivalent required; some college, administrative experience, or technology experience preferred. Technology certification or related experience a plus.
Ability to work from home, as needed, to include high speed home internet access, accessibility to a non-distracting and uninterrupted space with adequate lighting and ergonomically adequate work-space.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence; Ability to speak effectively before groups of customers or employees of organization. Strong verbal and communication skills required.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; Ability to deal with problems involving several concrete variables in standardized situations.
Possess basic knowledge of MS Office software and Operating systems. Demonstrated proficiency in Council resources and technologies and typing.
Valid Texas driver’s license and proof of insurance.
Diversity, Equity, Inclusion and Belonging (DEIB) Statement: Girl Scouts of San Jacinto Council fosters belonging and respect for all girls. We empower all girls, volunteers and staff to fulfill their potential and make the world a better place. Our Girl Scout Promise drives us to provide diverse, equitable and inclusive experiences where all girls, volunteers and staff are confident they belong. We stand firm in these commitments and united by these ideals.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position generally performs its duties in a typical office environment. The noise level in the work environment is usually moderate. On occasion, the position is exposed to outdoor weather conditions. Employee may be required to work from home in certain circumstances.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include heavy visual acuity (close vision, color vision, depth perception and the ability to adjust focus) required to perform such activities as preparing and analyzing data and figures, using a computer and extensive reading and proofing. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands to finger, handle or feel and/or reach with hands or arms. The position frequently stands, walks, climbs or balances. On occasion, the position is required to stoop, kneel, crouch, or crawl.
Girl Scouts of San Jacinto Council is a 501c nonprofit organization.
Title: Membership & Front Desk Clerk (all branches, Lansing YMCA)
Company: YMCA of Metropolitan Lansing
Location: Lansing, MI
